Assistant Night Manager

Dalata Hotel Group plc; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B discount

Hotel room rate

Friends & Family rate

Annual leave accrual

Employee Assistance

Cycle to Work

Pension scheme

Dalata Academy

Staff events

Job summary

Dalata Hotel Group plc is seeking an Assistant Night Manager to oversee operations during the night shift and maintain exceptional guest service. The role includes assisting with night audits, front desk duties, and coordinating with Night Porters to ensure smooth nightly operations.

You will contribute to health and safety standards, support guest inquiries, and help develop the Night team while delivering a high standard of hospitality across all Dalata properties.

Qualifications

• 2-3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera
• Knowledge of Brilliant Front Office System

Responsibilities

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts and deliver the highest level of customer service
• Support guest relations by addressing inquiries and resolving issues
• Maintain health and safety standards at night, including fire walks and security checks
• Perform front office duties, assist with night audit reports and guest check-in/check-out
• Collaborate with Night Porters and oversee their nightly tasks
• Provide food and beverage service to guests during night hours
• Support the team in achieving goals through audits and quality evaluations
• Aid in developing the Night team for career advancement
• Contribute to strategic hotel operations based on nightly observations

Skills

People leadership

Organisational skills

Team collaboration

Initiative

Tools

Opera

Brilliant Front Office

Job description

Assistant Night Manager

Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off rate for your Friends & Family
• Extra AL every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
• Support guest relations by addressing inquiries and resolving any issues that may arise.
• Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
• Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
• Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
• Provide food and beverage service to guests during the night hours.
• Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
• Aid in the development of the Night team, preparing them for career advancement opportunities.
• Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
• This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.

What You Will Need:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.