Assistant Manager, Brown Thomas, Dublin

Christian Louboutin LLC; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

Christian Louboutin boutique in Dublin is seeking an Assistant Manager to drive sales and lead a high-performing Sales team. You will coach, train and develop staff, manage client relationships, and ensure exceptional service across all categories.

Responsibilities include stock control, weekly reporting, merchandising, rota planning and CRM initiatives, while acting as a strong ambassador for the brand and maintaining brand standards.

Qualifications

• Substantial, proven experience in a luxury retail or service environment.
• Proficient in Microsoft Outlook and Excel and adaptable to other IT systems.
• Excellent communication and interpersonal skills with customers and team members.

Responsibilities

• Train and coach the boutique team in line with Company expectations.
• Manage client network and drive CRM within the boutique.
• Oversee stock deliveries, inventories, and merchandising to meet demand.
• Provide timely, accurate weekly trade reports and HR compliance.
• Handle complaints and special requests with confident decision-making.
• Lead rota planning and forward business planning with the Boutique Manager.

Skills

Luxury retail

People management

CRM proficiency

Communication skills

Merchandising

Stock management

Leadership

Training & coaching

Tools

Microsoft Outlook

Excel

Job description

As part of the management team, as Assistant Manager you will be instrumental in driving the business performance and leading and coaching the Sales team. You will be responsible for driving all categories within the boutique, in terms of service and results. You will be a commercial and business minded professional.

You will ensure excellent standards are delivered across the board within the boutique.

You will be accountable for developing the team, ensuring an outstanding customer service experience is delivered – highly personalised, efficient and discrete. You will be an excellent brand ambassador for the Christian Louboutin brand as an integral part of the management team.

Key Responsibilities of the role:

• Training and coaching – work with the Boutique Manager to suggest and organise required training; ensure all new starters are inducted well and in line with Company expectations.
• Involve team in tasks and mentor them effectively.
• Effectively manage your client network and encourage and drive CRM within the boutique.
• Provide quality detailed feedback and input to the Boutique Manager to inform of product selection in order to maximise sales.
• Stock management and control – monitor and manage deliveries appropriately and in line with the needs of the business; proactively plan and execute stock takes and inventories; use the concession calendar effectively to ensure customer demand is met throughout the season.
• Reporting and administration – report incidents in a timely manner; complete weekly trade report accurately and to the deadline set; comply with all HR procedures and reporting.
• Deal confidently and effectively with complaints, special requests and orders; use initiative in the absence of the Boutique Manager and be a firm decision maker.
• Ensure boutique is correctly merchandised and maintained to company standards.
• Work with the VM team and Manager to suggest and present new ideas.
• Routinely train members of staff on internal systems.
• Ensure boutique and staff are in line with the company and store procedures at all time.
• Assist in planning rotas to ensure appropriate cover, management of planned and unplanned absences.
• Work with the Boutique Manager on forward planning and anticipating future requirements of the business.
• Manage, motivate and develop a high performing team.

Please note: Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.

Skills and Requirements:

In order to deliver the main responsibilities of the role, you will need the following skills:

Technical:

• Substantial, proven experience in a luxury retail or service environment.
• Proficient in Microsoft Outlook and Excel and adaptable to other IT systems.
• Ability to maintain an accurate and analytical approach to your business, in order to present proposals and strategies to adapt to the needs of the business.
• Effective and adaptable approach to the management of people.
• Competent knowledge of local market legal requirements and policy and procedures.
• Commercially astute.
• Excellent communication and interpersonal skills – high quality relationships with both customers and team members resulting in strong sales results.
• Confident management style with the ability to communicate effectively in all forms and deliver challenging messages positively.
• Highly motivated and committed with a can-do attitude – confidently able to meet the demands of a busy concession with enthusiasm, high energy levels and a determination to achieve sales targets.
• Team work and management – able to work effectively and readily preform a wide range of tasks throughout the concession to a high standard.
• Excellent and consistent personal appearance – smart with a sense of individual style.
• Adaptability and flexibility – embracing change and willing to adapt to the needs of the business in order to progress.
• Time management – punctual and reliable, able to confidently multi-task and mange others to complete all duties to the required deadlines.
• Adherence to company policies – strong sense of corporate responsibility; ability to set standards.
• Brand awareness – committed to the Christian Louboutin brand and have extensive product and technical knowledge utilised for the benefit of the customer and the concession.
• Creativity – flair for visual merchandising.
• Problem-solving and decision-making – able to make good decisions.
• Reporting and administration – strong administrative skills.
• Leadership and integrity – able to delegate and manage effectively.

Our business and our Values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.

Our people are at the heart of our brand.

We celebrate individualism and allow the freedom to have autonomy and creativity within your role. Our colleagues have in common passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive the business with agility and care and we are committed to excellence. We have happiness in all that we do – As a team player, we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.

If the shoe fits, walk with us...

Diversity, Equity and Inclusion

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

*Please note:

By submitting your CV and application information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.

Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on our how we collect, use and store your information, please refer to our Privacy Notice: http://eu.christianlouboutin.com/uk_en/policy