Assistant Manager - Ardkeen

O'Briens Wines; Waterford; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Wine discounts

Bike to Work

Health plans

Company Pension Scheme

Refer a Friend

Development opportunities

Job summary

O’Brien's Ardkeen Waterford seeks an exceptional Assistant Manager to lead our dynamic team in-store. With a passion for wine, you will inspire both customers and staff, delivering memorable service and driving sales in a high-end retail environment.

You will maximise sales opportunities, uphold policy compliance, and coach junior colleagues while maintaining top-tier store standards. A genuine love for wine and prior supervisory experience in retail will help you thrive in this role.

Qualifications

• Strong wine knowledge and passion for products.
• Customer-focused with a high-end shopping experience.
• Experience managing or supervising staff in a retail environment.
• Able to communicate confidently with customers.

Responsibilities

• Maximise all sales opportunities using Selling Skills Standards.
• Deliver outstanding customer care, exceeding expectations.
• Ensure compliance with alcohol sale policies and legal requirements.
• Maintain high operational standards in-store.
• Demonstrate product knowledge through training.
• Supervise and train junior staff.

Skills

Wine knowledge

Customer service

People management

Education

WSET qualifications preferable

Tools

Retail POS system

Job description

We're on the lookout for an exceptional Assistant Manager to join our dynamic team in Ardkeen, Waterford.

At the heart of our business is an unwavering passion, and you will play a vital role in making sure our customers' expectations are not just met, but blown away! Your infectious enthusiasm will leave a lasting impression on everyone you interact with. Assistant Managers are brand ambassadors and leaders in our stores. With a passion for wine, it will be your job to drive sales and motivate your teams to deliver the highest levels of service and exceed our customers' expectations.

The Role:

• Maximizing all sales opportunities using the company's Selling Skills Standards
• Delivering excellence in customer care at all times, always striving to exceed customer expectation
• Complying with company policy and legal requirements with regard to selling alcohol and cigarette
• Demonstrating excellent product knowledge in line with training and information received
• Ensuring that extremely high operational standards within the store are maintained
• Supervising and training junior members of staff.

The Person:

• A genuine passion for our products and excellent wine knowledge is essential - WSET Qualifications are preferable
• Extremely customer-focused with a passion for delivering a high-end shopping experience.
• Understands the day-to-day running of a retail store, hard-working with strong operational skills.
• Able to communicate effectively and confidently with customers.
• Committed to driving sales and contributing to business development opportunities.
• Has previous managerial/supervisory experience within a similar environment.
• A great personality, high energy, friendly, and an ability to motivate a team.
• Enthusiastic and eager to expand wine knowledge through training courses provided by the company
• A positive can-do attitude with a desire to progress a career in a rewarding retail environment.

What We Offer You:

A great work life balance

Benefits:

• Enjoy employee discounts on wine and fizz for all our colleagues.
• Take advantage of our Bike to Work scheme.
• Access HSF Health Plans, covering healthcare expenses including dental, optical, and more.
• Participate in our Company Pension Scheme for future financial security.
• Benefit from our Refer a Friend scheme.
• Explore a variety of Development Opportunities through both online and classroom-based learning, delivered by in-house and external industry experts.

Training & Growth:

• Take part in WSET Wine and Spirit Courses to expand your wine knowledge and earn recognized qualifications in the industry.
• We offer excellent career progression opportunities, with many of our promotions being filled internally.

Our Commitment to Inclusion:

We believe every colleague should feel empowered to be their authentic self at work respected, valued, and included, no matter who they are, where they're based, or what role they play.

Inclusion is at the heart of how we operate. When we embrace individuality and diverse perspectives, we foster a sense of belonging and quite simply, diverse teams make better decisions and drive greater impact.

As a company, we are continuously expanding, but it's the dedication and talent of our people that drives our success. At O'Brien's, we believe in fostering talent and providing ongoing learning opportunities to help you advance in your career. If you're motivated, ready to learn, and excited about working in a vibrant and busy environment, there's plenty of room to grow with us.