Assistant Manager

FRS Recruitment; Galway; On-site; EUR 36,000 - 42,000; Full time

Job summary

FRS Recruitment is seeking an Assistant Manager for a leading sports retailer in Galway. You will oversee store operations, drive sales, and lead a team to deliver exceptional customer experiences. The role requires hands-on leadership, strong product knowledge, and proficiency with IT systems.

You will train staff, manage cash and budgets, and ensure visual merchandising standards. A focus on safety, security, and meeting KPIs is essential for daily success.

Qualifications

• 2/3 years of retail management experience.
• Excellent interpersonal, communication, people management and leadership skills.
• Passionate about delivering an excellent customer experience and understanding its impact on sales.
• Strong product knowledge.
• Proficient IT knowledge including Excel, Email and SAP.
• 3rd Level Business/Retail Management Qualification beneficial but not essential.

Responsibilities

• All aspects of the store's day-to-day operations, including sales and customer experience.
• Meet and exceed store targets and KPIs.
• Recruit, train, coach and manage staff in line with company policies.
• Manage cash, wage costs, budgets and systems administration as required (TMS, SAP).
• Drive Visual Merchandising to engage, inspire and educate customers.
• Ensure in-store services are staffed and promoted (e.g., measuring, assisted selling).
• Be security conscious; monitor shoplifters and protect stock.

Skills

Retail management experience

Interpersonal leadership

Customer experience focus

Strong product knowledge

IT proficiency

Education

3rd Level Business/Retail Management qualification

Tools

SAP

Excel

Email

Job description

Assistant Manager - Galway

Assistant Manager required for a recognised market leader and innovator in sports retail.

The Manager is responsible for the stores' operations and sales performance and ensuring that the right people and products are in place to achieve and exceed Company expectations.

Key Responsibilities:

• Every aspect of the store's day-to-day operations, including sales, staff, customer experience, security, health and safety, stock, and resource management.
• Meet and exceed store targets and Key Performance Indicators (KPIs).
• Recruit, train, coach, and manage staff in accordance with company policies, ensuring fairness and consistency for all.
• Manage all cash, wage costs, budgets and systems administration as required (TMS, SAP, etc)
• Drive excellent Visual Merchandising in the store to engage, inspire and educate the consumer
• Ensure all in-store services are suitably staffed and promoted, e.g. footwear measuring, assisted selling, etc.
• Be security conscious in the store and stock rooms. Monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
• Responsible for overall Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures regarding Health & Safety
• Identify current and future customer requirements & develop additional non-direct business
• Ensure successful implementation of projects in line with company expectations
• Deliver excellent store standards consistently in line with business audit requirements
• Key holder and main call-out person in the event of alarm activation
• Provide cover for other stores as required.
• Any other activities as required to ensure the successful operation of the store

Qualifications, skills and experience:

• 2/3 years of retail management experience
• Excellent interpersonal, communication, people management and leadership skills.
• Passionate about the delivery of an excellent customer experience with an understanding of how this drives sales and affects the bottom line
• Experience in Visual Merchandising is desirable
• Strong product knowledge
• Proficient IT knowledge, including Excel, Email, and SAP.
• 3rd Level Business/Retail Management Qualification beneficial but not essential