Store Manager

Cpl Healthcare; Galway; On-site; EUR 34,000 - 44,000; Full time

Job summary

Our client in Galway city, a beloved Irish craft, design and gifts brand, is hiring a Store Manager to lead the team onsite.

You will drive sales, manage KPI targets, and champion exceptional customer service while coordinating with buying and marketing, with a seven-day rota.

Qualifications

• Extensive experience managing a fast-paced retail store.
• Proven track record in achieving sales and margin targets.
• Strong leadership and coaching skills.
• Excellent customer service and brand ambassador.
• Experience with visual merchandising and stock management.
• Able to work 7-day rota and onsite in Galway.

Responsibilities

• Lead store team to meet sales targets and KPI targets.
• Drive brand through visual merchandising and product presentation.
• Deliver outstanding customer experiences and service standards.
• Monitor and optimise sales performance, margins, stock loss and conversion.
• Collaborate with Buyers and Marketing to maximise sales of product lines.
• Support local marketing initiatives and in-store campaigns.
• Train and develop staff on loyalty program benefits and sign-ups.
• Assist with store P&L and budget planning.
• Manage stock levels and space utilisation for optimal layout.
• Maintain store appearance and merchandising standards.

Skills

Retail management

Team leadership

Customer service

Sales targets

Merchandising

Budget awareness

Tools

POS systems

Stock management software

Job description

Store Manager

Our client, one of Ireland’s most iconic names in Irish craft, design and gifts, is renowned for celebrating creativity, craftsmanship and contemporary Irish style. They have exclusively partnered with Cpl to recruit an experienced and dynamic Store Manager for their Galway city store.

If you thrive in a fast-paced, team-focused retail environment and have a strong track record in driving sales, maximising margins and delivering exceptional customer experiences, we would love to hear from you.

The Role

Reporting to the Retail Director, the Store Manager will provide team leadership, direction and coaching on all aspects of store operations enabling the team to achieve its KPI’s, overall performance goals, especially its 5-star customer service standards.

Responsibilities to include:

• Management and team leadership, ensuring that the store meets its overall budgeted sales targets through excellence in customer service, maximising repeat business, up-selling, link and cross-selling.
• Excellence in driving and showcasing the brand through optimizing product visual merchandising is a priority.
• Strive to create the best possible experience for customers and colleagues each day.
• Monitor and deliver the annual sales performance budget, with the associated KPI’S; (sales, margin, conversion, stock loss, ATV, IPT, Mystery Shop).
• Building a team who are customer oriented and skilful in selling and product knowledge.
• Being aware of local competitors and market trends and use this analysis for monitoring own store performance identifying areas for future growth.
• Maintaining store appearance and merchandising standards.
• Analysing and acting on information with Buyers and Marketing in order to maximise sales performance of different product lines.
• Liaising with buying, marketing, warehouse on initiatives to improve store performance.
• Fully supporting marketing in the implementation of local marketing initiatives.
• Driving sales using product knowledge and selling techniques.
• Collecting customer details through database offering and monthly competitions.
• Actively promote and educate customers about the company's loyalty program, encouraging sign-ups and participation through effective communication and in-store marketing materials.
• Monitor levels of stock and stock control, optimising space management with the assistance of sales reports to monitor stock performance.
• Assist with the store P&L
• Train and develop store colleagues on how to effectively communicate and promote the loyalty program, ensuring that all team members are well-versed in its benefits, rewards, and how to sign up customers.

Skills & Experience that we need

• Experience operating in a fast-paced retail business environment which is team based and focuses on achieving optimum sales and margin performance
• Experience driving and showcasing products through optimizing product visual merchandising, standards and guidelines is a priority
• The ability to work efficiently in a constantly changing retail environment, demonstrating a willingness to learn, to try out new and unique ideas and apply them positive results
• The ability to coach others to guide them to achieve their potential
• The ability to build effective teams of people working together to meet the changing needs of customers
• Experience in driving sales using product knowledge, and selling techniques
• The ability to act as a Brand Ambassador

The Offer

This permanent opportunity offers a competitive salary and benefits package, with potential benefits including a development plan, employee discount, sick pay, pension contribution, and holiday entitlement, depending on the successful candidate’s experience and qualifications.

The position is fully onsite in Galway city and will be scheduled across a seven-day rota in line with business needs, with operating hours subject to seasonal variation.

Applicants must have unrestricted permission to work in Ireland, be available to attend an in-person interview, and live within a commutable distance of Galway city.