Assistant Conference and Events Manager

Mount Wolseley Hotel, Spa & Golf Resort; Carlow; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Employee Assistance Programme

Wellness programme

Free meals on duty

Complimentary coffee

Discounted room rates

Training & development

Recognition scheme

Job summary

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is seeking a Conference & Events Supervisor to lead events operations and ensure flawless guest experiences. You will coordinate staff, manage event setups and promotions, and uphold impeccable presentation and service standards.

The role requires strong leadership, communication, and interpersonal skills, with flexibility to support across Food & Beverage departments as needed to meet business needs.

Qualifications

• Strong interpersonal, leadership and communication abilities.
• Commitment to delivering high levels of customer service.
• Ability to train and develop team members and supervise events.

Responsibilities

• Supervise Conference & Events operations.
• Knowledge of menu content, changes, and promotions.
• Ensure all team members are impeccably presented with correct uniforms.
• Evaluate team performance to maintain high service standards.
• Set up events per pre-determined standards.
• Keep Conference & Events areas clean and tidy.
• Assist management with staff training and appraisals.
• Be flexible to work in other F&B departments as needed.
• Train and sign off staff on SOPs and health & safety duties.
• Participate in safety drills and report hazards promptly.

Skills

Interpersonal skills

Leadership

Communication skills

Customer service

Flexibility

Team development

Job description

A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as Conference & Events Supervisor.

About Mount Wolseley

Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities

• Responsibilities to include but are not limited to:
• Supervise Conference & Events operations.
• Knowledge of menu content, menu changes, and promotional activities.
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards.
• Evaluate the performance of the Team ensuring the highest standards of service are always given.
• Set-up of the functions/events in accordance with the pre-determined standards of the operation.
• Ensure the Conference & Events areas are kept clean and tidy.
• Assist management with training of team members.
• Ability to multitask and take on extra responsibilities when required.
• Assist other departments wherever necessary and maintain good working relationships.
• Must be flexible and willing to work in other F&B Departments when required to meet the needs of the business.
• To actively train and develop the team and ensure all team members are fully signed off on all SOP training.
• To be proactive and give input into events and improvements within the department.
• To assist management with staff appraisals, disciplinaries and interviews.
• To be available for a variety of shifts, including early, late and weekends.
• Health & Safety duties:
• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises.
• To keep work areas tidy and safe and report any hazard, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.
• To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer.
• To participate in all Health and Safety training scheduled for you and your team.
• To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party.

About this role

Skills/Experience to include but are not limited to:

Strong interpersonal skills, attentive and smartly presented

Ability to listen and respond to guests needs

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Flexibility to respond to a range of varied work situations

Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort

• Very competitive hourly wage
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.