Area Manager

Collins McNicholas Recruitment; Galway; On-site; EUR 45,000 - 65,000; Full time

Job summary

Collins McNicholas Recruitment is seeking an Area Sales Manager for Galway & Mayo to lead a team, drive targets and deliver high quality service to clients and local employers.

You will plan workloads, manage budgets, develop staff and build strong relationships with employers, providers and stakeholders while reporting progress at monthly meetings. This role requires travel and overnight stays as needed.

Qualifications

• 3–5 years’ management experience in a customer facing environment.
• Proven track record of achieving targets in a fast paced environment.
• Experience leading and motivating a team, managing performance.
• Proven ability to manage budgets to optimise outcomes.
• Experience engaging with external stakeholders and partners.
• Competent in using Microsoft Office apps with CMS systems experience.

Responsibilities

• Achieve Area budget performance and financial targets.
• Plan, allocate and review team resources ensuring effective caseload allocation.
• Maintain quality service through standards, compliance checks and issue resolution.
• Review management information to identify trends and address risks.
• Lead regular 12‑1s, provide feedback, and manage performance processes.
• Report to the Operations Director on performance, data breaches and complaints.
• Work with support teams to align services and deliver efficiently.
• Build relationships with employers, providers and stakeholders to improve outcomes.
• Prepare monthly highlight reports using qualitative and quantitative data.
• Oversee training and professional development in line with company policies.
• Travel and overnight stays as required.

Skills

Team leadership

Budget management

Stakeholder engagement

CMS systems

MS Office

Change management

Tools

CMS systems

MS Office

Job description

Area Sales Manager - Galway & Mayo

This Area Sales Manager will develop and lead a team to deliver defined contractual and financial targets across the designated area while ensuring the highest standards of service to our client and local employers.

Responsibilities

• Achieve Area budget performance and financial targets.
• Plan, allocate and review team resources ensuring effective caseload allocation and management.
• Maintain quality service through standards, compliance checks, issue resolution and process improvements
• Review management information to identify trends and address contract risks in performance, compliance, quality and people.
• Support a workplace culture aligned with SESI’s Great Place to Work status, and the mission, vision and values. Maintain clear, transparent communication with the team.
• Lead colleagues through regular 12‑1s, feedback, recognition, development and, where needed, HR‑supported performance processes.
• Report to the Operations Director, keeping them informed of key issues including performance, discipline, data breaches and complaints.
• Work with Seetec Ireland support teams to align and deliver services efficiently.
• Liaise with Group support functions, including Facilities, H&S and IT, escalating issues to the OD as needed.
• Work with HR to attract, onboard and retain talent, building a motivated team focused on targets and quality service.
• Embed a customer service ethos in daily team operations.
• Build collaborative relationships with employers, providers, DSP representatives and stakeholders to improve client outcomes.
• Prepare monthly highlight reports using qualitative and quantitative data, presenting monthly performance updates at Area Manager meetings.
• Manage professional development and complete training agreed with the Operations Director.
• Always follow company policies and procedures, including Safeguarding, Equal Opportunities, Quality, Health and Safety and IT.
• Undertake other duties as required.
• Act as an employee owner, considering the interests of the company, shareholders and colleagues.
• Work flexibly to meet business needs, including travel and overnight stays where required.
• Handle personal data in line with the organisation’s data protection policy.
• Take responsibility for team health, safety and welfare, working proactively with Health & Safety and Estates & Facilities teams.

Requirements

• 3‑5 years’ management experience in a customer facing environment.
• Track record of operational success, achieving targets in a fast paced, operational environment.
• Track record of leading and motivating a team, managing performance and staff development.
• Proven ability to manage budgets to optimise outcomes and meet financial targets.
• Track record of managing change and implementing new initiatives whilst maintaining performance and quality standards.
• Previous experience of engaging with external stakeholders and building mutually beneficial partnerships.
• Competent in using Microsoft Office apps with an aptitude for using CMS systems

Desirable

• Knowledge of the contracted services, employment support, training or recruitment industries.
• Knowledge of local and national labour market issues and the impact on employment opportunities.