Application Analyst

AXA; Ireland; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Group Personal Pension Plan

Life assurance

Healthcare subsidy

Hybrid Working Model

AXA Employee Discounts

Education Support and Learning

Job summary

AXA Partners in Shannon is seeking an Application Analyst to join a team that delivers cost-effective IT support for Business Applications across multiple countries. You’ll act as a liaison between IT and business units and play a key role in incident analysis, release management, and strategic projects.

You’ll bring experience in SLA delivery, business and systems analysis, and Agile environments, with strong communication and change-management skills to support and optimize applications for

Qualifications

• Requires a relevant third-level degree in Information Technology or equivalent.
• At least 2+ years of experience in Information Technology.
• Experience delivering SLA-based support and engaging with clients.

Responsibilities

• Serve as an Application Analyst for IT Business Applications.
• Analyze and validate support incidents; resolve on first contact where possible.
• Manage tickets across various ticketing systems and liaise with 3rd line support or suppliers.
• Translate incidents into defect tracking, communicate progress with clients and business groups.
• Support proactive incident management and change controls as part of Release Management.
• Assist with IT strategic projects, including application platform migrations and cloud transitions.

Skills

SLA delivery

Client engagement

Business & systems analysis

Networking principles

Security practices

Agile

Communication

Initiative

Business understanding

Commercial focus

Change responsiveness

Security mindset

Education

Relevant third-level degree in Information Technology or equivalent

Job description

AXAPartnersisseekingaApplicationAnalystto join the team in Shannon.An exciting opportunity to proactively engage in the support and cost effective delivery of support solutions for a vast number of Business Applications across 25 countries. Serving as a liaison between the IT and the Business organizations, the Application Analyst will perform a key role within AXA Partners IT.

What you’ll be doing:

• Serve as aApplicationAnalyston IT BusinessApplications
• AnalysesandvalidatesSupportincidentsandresolvesifpossibleonfirstcontact
• ManagingTicketsonVariousTicketingSystems
• TranslatesSupportIncidentsintodefecttrackingtoolandliaiseswith3rd line supportfunctionsorsupplierstomanagedelivery
• Ensure proactive management of incidents and communication regarding the progress with client groups and wider business as necessary
• Serves as direct liaison to the business in order to manage the Product Owners prioritization
• Maintainsfunctionalpeerrelationshipsacrossthevariousbusinessfunctions,clientsandsuppliers
• Participatesincontinuousprocessimprovementactivitiesand supportqualityinitiatives
• Supports operations with adhoc queries/questions and Application Training needs
• ManagescommunicationforSystemPerformanceIssueswiththebusiness andtheNetwork, DBA, Serverteams
• Manages associated Change Controls as part of the Release Management Process
• SupportsITStrategicProjectsincludingApplicationPlatformmigrationssuch astransitionto Cloud
• AssistwiththedeliveryofTechnicalEnhancementstosupportedApplications
• EngagesinresolutionsforITcontrollershipissues/tasksforSupportFunction
• Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers
• Support and maintain the related tools such as Application Servers & Application Services
• Test,DebugandTroubleshoottheapplications, asrequired
• Collaborate with other teams with IT and Business for end-to end delivery of the solutions

What you’ll bring:

• Experiencein SLAdeliveryandworkingunderpressure
• Experienceinclientengagementandanappreciationofexcellence incustomerservice
• Experiencein Business and Systemsanalysis
• Familiaritywithbasic networking andinfrastructuredesignprinciples
• Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.
• Knowledgeandexperienceinimplementing/supportingSecuritybestpractices
• Abilitytoquicklygraspbusiness andtechnicalconceptsandarticulatethese inanunambiguousandconcisemanner
• Abilitytoworkonowninitiative
• Broadunderstandingofbusiness, business technology and businessapplications
• ExperienceinworkinginanAgileEnvironment
• CommercialFocus
• ResponsivenesstoChange
• SecurityMindset

Qualifications

• RelevantthirdleveldegreeinInformationTechnologyorequivalent
• 2+yearsofexperienceinInformationTechnology

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitiveannualsalary
• AnnualCompany& PerformanceBasedBonus
• GroupPersonalPensionPlan
• Lifeassurance
• HealthCareSubsidy
• HybridWorkingModel
• AXAEmployeeDiscounts
• EducationSupport and LearningOpportunities

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [e-mail]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)