API-Focused Technical Support Engineer

Stripe; Dublin; On-site; EUR 77,000 - 115,000; Full time

Benefits offered by this job

Equity

Company bonus

Health benefits

Wellness stipends

Job summary

Stripe Ireland (Dublin) is seeking a technical support engineer to join the Metronome team. You will be on the front lines delivering world-class service, partnering with Metronome's engineers, customer success, solutions architecture, and customers' developers to resolve escalations and scope issues.

You will help build internal tools and documentation, provide feedback to influence the product roadmap, and ensure successful integrations for our global customers.

Qualifications

• 2+ years in a B2B customer-facing technical support role or engineering.
• Experience collaborating with engineering teams and providing feedback.
• Ability to debug and triage customer bugs and escalations.
• Able to describe product capabilities to customers.
• Experience writing scripts or tools using APIs and SQL knowledge.
• Strong written and verbal communication; customer empathy.

Responsibilities

• Provide technical guidance to customers’ developers on API integration and usage.
• Troubleshoot issues, diagnose blockers, and escalate with context to engineering.
• Develop internal tools to automate customer workflows and improve product gaps.
• Design and help implement a comprehensive knowledge base for customers.

Skills

2+ years B2B support

Engineering collaboration

Debugging bugs

APIs scripting

SQL knowledge

Clear communication

Customer empathy

Zendesk familiarity

Tools

Zendesk

Job description

Stripe Ireland (Dublin) is seeking a technical support engineer to join the Metronome team. You will be on the front lines delivering world-class service, partnering with Metronome's engineers, customer success, solutions architecture, and customers' developers to resolve escalations and scope issues.

You will help build internal tools and documentation, provide feedback to influence the product roadmap, and ensure successful integrations for our global customers.