AI & IT Enablement Program Lead

Intercom; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working policy

Competitive salary

Pension match up to 4%

Health insurance

MacBooks provided

Job summary

Fin is seeking a Technology Enablement Program Manager to lead IT onboarding, awareness campaigns and an education program for our rapidly evolving AI-first environment. You will partner with HR, IT and business units to ensure teams are proficient with the tools that power their work from day one.

This hybrid role requires 5+ years in program management or learning and development, exceptional communication, and comfort with AI tools like Claude, ChatGPT and Gemini.

Qualifications

• 5+ years in Program Management, Learning & Development or Employee Enablement ideally with experience spanning both people-facing programs and a technology or IT environment.
• Exceptional communication and storytelling skills, you can take something complex and make it clear, compelling and human.
• Strong stakeholder management: you’re comfortable working across all levels, from individual contributors to senior leaders and you build trust quickly.
• Self-directed and autonomous by nature you own your space, drive your program and operate effectively with minimal direction.

Responsibilities

• Drive and evolve Fin’s IT Onboarding program, ensuring new hires join confidently with the tools and knowledge they need from Week 1. Partner with HR, IT Operations, and functional teams to deliver a consistent, high-quality experience at scale.
• Design and deliver IT awareness and education campaigns that aid employees get the most out of Fin's technology stack from productivity tools to AI-powered platforms like Claude and beyond.
• Lead adoption for new technology rollouts - Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.
• Shape how Fin talks about enterprise technology - Own the communications strategy for IT across the business. From tool rollouts, to policy changes and best practices, you’ll make complex technical topics accessible and engaging for employees.
• Build and maintain relationships with cross-functional stakeholders - Understand their teams’ needs and challenges to shape and prioritise our IT Education Program.
• Measure what matters, track adoption, engagement and effectiveness. Use data and feedback to continuously iterate and improve.
• Stay at the leading edge of AI and workplace tooling - be an early adopter, stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI.

Skills

Program management

Learning & development

Employee enablement

Onboarding

Education campaigns

Stakeholder management

Communication

AI tool familiarity

Change management

Data interpretation

Tools

Claude

ChatGPT

Gemini

Canva

Loom

Google Suite

Sana

Job description

Fin is seeking a Technology Enablement Program Manager to lead IT onboarding, awareness campaigns and an education program for our rapidly evolving AI-first environment. You will partner with HR, IT and business units to ensure teams are proficient with the tools that power their work from day one.

This hybrid role requires 5+ years in program management or learning and development, exceptional communication, and comfort with AI tools like Claude, ChatGPT and Gemini.