IT Enablement & Adoption Lead

Fin; Dublin; Hybrid; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Equity

Lunch provided

Health and dental insurance

Pension scheme

Cycle-to-Work

MacBooks

Job summary

Fin, the AI Customer Agent company, is seeking a Technology Enablement Program Manager to shape how employees adopt tools and technology across the business. You’ll sit at the intersection of IT and every team, running onboarding journeys and education programs that scale from day one.

You will partner with IT leadership, HR and functional teams to design communications, training and adoption strategies. The role emphasizes people‑first enablement, measurable impact, and staying ahead of

Qualifications

• 5+ years in Program Management, Learning & Development or Employee Enablement.
• Proven onboarding, education or awareness program experience.
• Exceptional communication and storytelling skills.
• Strong stakeholder management across all levels.
• Self-directed and autonomous by nature.
• Proven project and program management fundamentals.
• Comfortable in fast-paced tech environments.

Responsibilities

• Drive and evolve Fin’s IT Onboarding program, ensuring new hires join confidently with the tools and knowledge they need from Week 1.
• Design and deliver IT awareness and education campaigns – that aid employees get the most out of Fin's technology stack from productivity tools to AI-powered platforms like Claude and beyond.
• Lead adoption for new technology rollouts – drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.
• Shape how Fin talks about enterprise technology – own the communications strategy for IT across the business.
• Build and maintain relationships with cross-functional stakeholders – understand their teams' needs and challenges to shape and prioritise our IT Education Program.
• Measure what matters, track adoption, engagement and effectiveness.
• Stay at the leading edge of AI and workplace tooling, be an early adopter, stay curious.

Skills

Program Management

Learning & Development

Employee Enablement

Stakeholder Management

Communication

Autonomy

Data-driven

AI tools awareness

Tools

Canva

Loom

Google Suite

Sana

Job description

Fin, the AI Customer Agent company, is seeking a Technology Enablement Program Manager to shape how employees adopt tools and technology across the business. You’ll sit at the intersection of IT and every team, running onboarding journeys and education programs that scale from day one.

You will partner with IT leadership, HR and functional teams to design communications, training and adoption strategies. The role emphasizes people‑first enablement, measurable impact, and staying ahead of