AI-Driven GTM Systems Administrator

Harvey; Ireland; On-site; EUR 90,000 - 130,000; Full time

Job summary

Harvey is hiring a GTM Systems Administrator to scale our go-to-market platforms, automate admin tasks with AI, and improve end-to-end data flows across Salesforce, Zendesk, and enrichment tools. You’ll work with Sales, Marketing, Support, and Customer Success to drive revenue and retention outcomes.

You’ll design top-of-funnel processes, configure routing and scoring, and implement AI-enabled workflows that reduce manual work while maintaining data quality and governance.

Qualifications

• 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
• Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other.
• Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo, HubSpot, or similar).
• Demonstrated AI fluency: you already use AI tools to build workflows, automate admin tasks, draft configurations, and troubleshoot, and you can point to concrete things you've shipped this way.
• Strong systems thinking, with the ability to design and debug end-to-end data flows across tools, spanning both reactive support workflows and proactive growth motions.
• A collaborative, team-first working style: comfortable operating in a pod, picking up varied projects, and working cross-functionally with Sales, Marketing, Support, Customer Success, and Operations.

Responsibilities

• Work across a variety of projects on the GTM Systems team, with some sprints focused on top-of-funnel growth and others on support and customer success tooling, flexing to where the business needs you most.
• Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing, building enrichment workflows in Clay and across data providers to power inbound and outbound pipeline.
• Configure and optimize Zendesk as Harvey's primary support platform and support adjacent CS platforms like Catalyst.
• Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation, and how data flows across Salesforce, marketing automation, support, and enrichment tools.
• Use AI as a default working method: build and maintain AI agents, automations, and workflows to eliminate manual admin work and extend what the systems team can ship without engineering support.
• Integrate GTM and CS tools with Harvey's broader ecosystem to ensure a unified view of the customer, and build reporting and dashboards that provide visibility into pipeline conversion, support performance, and customer health.
• Maintain high data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling, and document system architecture, workflows, and processes so everything scales as the company grows.

Skills

GTM Systems

RevOps

AI tools

Salesforce Admin

Zendesk Admin

Data flows

Cross-functional

Workflow design

Tools

Salesforce

Zendesk

Clay

ZoomInfo

Cognism

Apollo

Clearbit

Marketo

HubSpot

Job description

Harvey is hiring a GTM Systems Administrator to scale our go-to-market platforms, automate admin tasks with AI, and improve end-to-end data flows across Salesforce, Zendesk, and enrichment tools. You’ll work with Sales, Marketing, Support, and Customer Success to drive revenue and retention outcomes.

You’ll design top-of-funnel processes, configure routing and scoring, and implement AI-enabled workflows that reduce manual work while maintaining data quality and governance.