AI-Driven Engagement Manager

Gong.io; Dublin; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Private health insurance

Wellbeing stipend

Mental health benefits

Education stipend

Flexible vacation time

Paid parental leave

Recharge days

Job summary

Gong is hiring an Engagement Manager to lead end-to-end activation delivery for our Enterprise customers within Professional Services. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements on track and focused on customer outcomes.

You will drive AI-powered delivery, governance, risk management and continuous improvement while mentoring peers and supporting scalable methodologies across the team.

Qualifications

• 6+ years of experience in project management, management consulting or a customer-facing Professional Services role.
• Experience managing multiple complex, concurrent enterprise engagements with strong organisational, prioritisation and task management skills.
• Experience managing project scope, budgets, resources, risks, dependencies, governance and escalations.
• Experience consulting for go-to-market teams, including Sales, Customer Success, Sales Development, Revenue Operations or Enablement.
• Experience working with European Works Councils or employee representative bodies, adapting implementation, communications, training and change management approaches to address local requirements and employee concerns.
• Proven ability to build strong working relationships and communicate effectively with senior client stakeholders, executive sponsors and cross-functional teams.
• Strong understanding of change management principles, with experience leading initiatives that drive technology adoption within organisations.
• Experience using AI tools to improve productivity, delivery quality and customer outcomes in day-to-day work.

Responsibilities

• Own the full implementation lifecycle, from kickoff and planning through discovery, configuration, testing, go-live and handover.
• Manage project scope, schedule, budget, resources, governance and dependencies in line with the Gong Professional Services methodology.
• Identify, communicate and mitigate risks and issues, taking timely action to keep projects organised and on track.
• Lead change management activities to align Gong’s capabilities with customer objectives and drive adoption.
• Maintain clear communication with customer stakeholders, including senior contacts and project sponsors, and coordinate effectively with Product, Engineering and delivery partners.
• Ensure a smooth transition into Customer Success, Managed Services and other post-go-live teams.
• Use Gong, AI and automation to improve project planning, delivery, documentation, reporting and stakeholder communications.
• Identify opportunities to standardise, automate and scale repeatable Professional Services activities.
• Use AI responsibly by validating outputs, protecting sensitive information and applying appropriate human oversight.
• Apply learnings from customer engagements to improve delivery methods, tools, assets and team practices.
• Share effective AI use cases and delivery practices to build capability across Professional Services.

Skills

Project management

Stakeholder management

Change management

Delivery leadership

AI tools usage

Education

Bachelor's degree or higher

Tools

Salesforce

Dynamics

LLM tools

Job description

Gong is hiring an Engagement Manager to lead end-to-end activation delivery for our Enterprise customers within Professional Services. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements on track and focused on customer outcomes.

You will drive AI-powered delivery, governance, risk management and continuous improvement while mentoring peers and supporting scalable methodologies across the team.