Agency Business Excellence Manager, Scaled Growth - GBS

TikTok; Dublin; On-site; EUR 110,000 - 150,000; Full time

Job summary

TikTok is seeking a Senior Operations Manager to join the Scaled Growth team in Dublin. You will own global agency OKR planning, coordinate with regional leaders, and drive execution against strategic goals to fuel advertiser growth at scale.

You will run leadership forums, manage cross-functional communications, and provide executive support to the regional head, championing a high-performance culture while delivering results across multiple regions and products.

Qualifications

• Experience in business management, programme management, strategy or operations.
• Strong planning, resource allocation, risk management and prioritisation aligned with organisational goals.
• Excellent written and verbal English with the ability to engage stakeholders across cultures.

Responsibilities

• Drive business rhythm and planning: Own the global agency team’s OKR planning and tracking, and work with regional leaders to align priorities, resources and execution against business goals.
• Run key leadership forums: Establish and manage critical forums, including Business Review Sessions, XFN alignment meetings and OKR planning offsites.
• Serve as XFN point of contact: Act as the designated POC for assigned partners, owning information flow and escalations.
• Lead strategic initiatives: Proactively identify issues and improvements and lead projects from design to execution.
• Champion team culture: Act as a culture ambassador, fostering an energised team and engagement.
• Executive support: Manage the regional head’s calendar, budget and travel, and provide high-level administrative support.

Skills

Business management

Programme management

Strategy

Operations

English communication

Data analysis

Job description

Responsibilities

The Scaled Growth team helps businesses and brands of all sizes succeed on TikTok, delivering efficient, repeatable sales and service programs so advertisers can learn, launch, and optimize campaigns with confidence.

We pair operational expertise and sales acumen with a customer-first approach, expanding access to TikTok's tools and products for businesses working toward their marketing goals. You will drive meaningful growth for advertisers at scale.

TikTok's Scaled Growth team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our Scaled Growth team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities

• Drive business rhythm and planning: Own the global agency team’s OKR planning and tracking, and work with regional leaders to align priorities, resources and execution against business goals.
• Run key leadership forums: Establish and manage critical forums, including Business Review Sessions, XFN alignment meetings and OKR planning offsites. Build discussion frameworks and templates that drive clear decisions and follow-through.
• Serve as XFN point of contact: Act as the designated POC for [assigned partners, e.g. sales, MSO/policy, PMM, product, regional teams], owning information flow, aligning priorities, tracking actions and escalating blockers.
• Lead strategic initiatives: Proactively identify issues and improvement areas, provide insights to leadership, and lead or support critical projects from design to execution.
• Champion team culture: Act as a culture ambassador, fostering an energised team and driving engagement in team initiatives.
• Executive support: Manage the regional head’s calendar, budget and travel, and provide high-level administrative support.

Qualifications

Minimum Qualifications

• Experience in business management, programme management, strategy or operations
• Strong understanding of planning, resource allocation, risk management and prioritisation aligned with organisational strategy
• Excellent written and verbal communication in English, with the ability to engage stakeholders across cultures and regions
• Proficiency in data analysis and reporting to provide insights to senior leadership

Preferred Qualifications

• Proven track record of building projects from the ground up and driving them to completion
• Experience managing complex, multi-region projects in a global or multinational environment
• Strong stakeholder management and ability to influence without authority
• Entrepreneurial mindset and ability to thrive in ambiguity
• Experience in digital advertising products

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.