Administrator

Corlann; Ireland; On-site; EUR 36,000 - 53,000; Full time

Job summary

Corlann in Ireland is seeking a permanent full-time Administrator (Grade IV) to provide an efficient, confidential administrative service for the Corlann West CDNT. The post reports to the Children’s Disability Network Manager and works with an interdisciplinary team, families, schools, HSE and other partners.

The role handles phone, email and in-person queries, directs communications, manages referrals and waiting lists, and ensures governance and reporting are up to date.

Qualifications

• Essential: recognised qualification in administration, business, secretarial studies, ECDL/ICDL or equivalent.
• Essential: minimum of three years’ admin experience in a busy office.
• Essential: excellent written and spoken English.
• Essential: advanced proficiency in Microsoft 365 apps (Outlook, Word, Excel, Teams, SharePoint).
• Essential: excellent organisation, diary management & record-management.

Responsibilities

• Provide confidential administrative support to Corlann West CDNT.
• Manage calls, emails, mail and in-person queries with escalation as required.
• Coordinate referrals, waiting lists, appointments and reporting.
• Maintain accurate information governance and records.
• Collaborate with a multidisciplinary team and external stakeholders.

Skills

English proficiency

Organisation

Discretion & confidentiality

Independent working

Interdisciplinary teamwork

Education

Admin/Business/Secretarial qualification (ECDL/ICDL)

Tools

Outlook

Word

Excel

Teams

SharePoint

Job description

PERMANENT FULL-TIME ADMINISTRATOR (GRADE IV)

Job Ref: 106574

Location: CORLANN WEST REGION

CHILDREN’S DISABILITY NETWORK TEAM

Corlann is the lead agency for Children’s Disability Network Team in the West Region. CDNT provides interdisciplinary, community-based services to children and young people from birth to 18 years who have complex needs arising from a disability, and to their families. Services are delivered in partnership with children, young people, families, schools, Primary Care, the HSE and other relevant agencies.

The service is guided by the principles of family-centred practice, inclusion, dignity, autonomy, partnership, accountability and evidence-informed service delivery. The team works within the national Progressing Disability Services for Children and Young People programme and supports children and families through agreed, individualised goals and plans.

A panel may be formed as a result of this process from which subsequent permanent and temporary Administrator appointments within the Children’s Services may be made over the next 6 months.

Location and Role

The successful candidate will provide a comprehensive, responsive and confidential administrative service to Corlann West CDNT. The post holder will work collaboratively with the Children’s Disability Network Manager, interdisciplinary team members, children and families, HSE personnel and other internal and external stakeholders.

The role requires a professional, courteous and family-centred approach. The post holder will receive and appropriately direct telephone, email, written and in-person queries, ensuring that urgent, sensitive or risk-related information is promptly escalated to the appropriate manager or clinician.

The initial appointment will be based in Galway City, with a requirement to work from other Corlann West locations as service needs develop. Any permanent change of base will be managed in accordance with organisational procedures and the employee’s contract.

Reporting / Responsible To

Children’s Disability Network Manager or a designated manager.

Purpose of the Post

To provide high-quality administrative coordination that supports safe, timely and effective service delivery, accurate information management, family communication, governance, referrals, waiting-list processes, appointments, team operations and statutory or organisational reporting requirements.

Qualifications, Experience And Skills

Essential requirements:

• A recognised qualification in administration, business, secretarial studies, ECDL/ICDL or an equivalent relevant qualification.
• A minimum of three years’ relevant administrative experience in a busy office environment, with demonstrated ability to manage competing priorities and concurrent workstreams.
• Excellent written and spoken English, with the ability to prepare accurate professional correspondence, minutes and reports.
• Advanced proficiency in Microsoft 365 applications, particularly Outlook, Word, Excel, Teams and SharePoint, and the ability to learn new digital systems.
• Excellent organisation, diary management, record-management and attention-to-detail skills.
• Demonstrated ability to exercise sound judgement, discretion and confidentiality when handling sensitive personal, clinical, HR and organisational information.
• Ability to communicate respectfully and effectively with children, young people, families, staff and external stakeholders, including in situations that may be sensitive or distressing.
• Ability to work independently, use initiative, prioritise workload and contribute effectively as part of an interdisciplinary team.

Desirable requirements:

• Administrative experience in a Children’s Disability Network Team, disability service, Primary Care, GP practice or other health or social care setting.
• Experience of referral administration, waiting-list management, appointment scheduling, clinical records, multidisciplinary meetings or service reporting.
• Experience using electronic client-record, incident-management, document-management, payroll, finance or procurement systems.
• Knowledge of family-centred practice, Progressing Disability Services, Children First responsibilities, data protection and records-retention requirements.

Working Hours

70 hours per fortnight, normally rostered over five days, Monday to Friday. Flexibility regarding start and finish times and work location may be required to meet service needs. Any change to the span or pattern of contracted hours will be managed in accordance with the employee’s contract, applicable agreements and organisational policy.

Annual Leave

26 days per annum.

Remuneration

Department of Health Grade IV salary scale (01/06/26) – € 36,470 x 9 increments – € 52,757 (Max) per annum.

LSI 1 € 54,367 per annum is payable after 3 years on the maximum of the scale.

LSI 2 € 56,018 per annum is payable after a further 3 years.

Tenure

This post is permanent full-time and pensionable.

Probation

A probationary period of nine months will normally apply from the date of appointment. The probationary period may be extended in accordance with organisational policy. Performance, conduct, attendance, suitability and completion of mandatory requirements will be reviewed during probation.

Travel

A full clean driving licence and use of a car is an essential requirement of the post.

The person appointed must provide his/her own car and must furnish an indemnity from Insurers in favour of the employer. Travelling expenses at the appropriate rate will be paid in respect of travel necessarily performed in the discharge of duty. The candidate will have a base in the Woodlands Campus, Renmore, Galway. The Services are undergoing ongoing changes and due to reorganisation of services, a change in base may occur in the future.

The closing date for receipt of all applications/CV’s on-line is 5pm, Friday 27th November 2026

Interview date Tuesday 8thDecember 2026.

Informal enquiries to Gillian Raftery, Children’s Disability Network Manager on 091721400.

Corlann is an equal opportunities employer.

INDW