Account Manager (Client Success & Renewals)

NETFARMER PTE. LTD.; Dublin; On-site; EUR 45,000 - 70,000; Full time

Job summary

NetFarmer PTE. LTD. is seeking an Account Manager to own post-sale client relationships across HubSpot and MsgBox. You will replace the gap of having no dedicated post-onboarding contact, maintaining regular contact, surfacing issues, and driving renewals and upsells.

The role reports to the CEO and requires strong communication, organization, and client-facing experience across a multinational client base (US, Singapore, China). Fluent English and Mandarin are required.

Qualifications

• Comfortable and warm on the phone and over email; genuinely enjoys staying in touch with people.
• Organised — able to track a large client portfolio and renewal dates without things slipping.
• Basic familiarity with CRM tools (HubSpot experience a plus, not required).
• Prior client-facing experience preferred: account management, customer success, client service, sales support or customer support.
• Fluent in English and Mandarin (NetFarmer's client base spans US, Singapore and China).

Responsibilities

• Maintain regular contact with assigned clients by email and phone — check in on usage, collect feedback, keep a warm relationship.
• Log client issues and questions, route them to the right technical or delivery team member, and follow through to resolution.
• Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal.
• Identify upsell and cross-sell opportunities and pursue or hand off as appropriate.
• Keep CRM records current: contact history, client status, renewal dates, open issues.
• Flag early signs of client dissatisfaction or churn risk to the CEO.

Skills

Communication

Organization

CRM tools

Client-facing experience

Bilingual English/Mandarin

Tools

HubSpot

Job description

Role Overview

This is a client-facing role, not an accounting, bookkeeping or finance position. The Account Manager owns post-sale relationship management for NetFarmer's client base across HubSpot and MsgBox. The role replaces the current gap where clients have no dedicated contact after onboarding — the Account Manager keeps in regular touch, surfaces and routes issues, and drives renewals and upsells. Reports to the CEO.

Key Responsibilities

• Maintain regular contact with assigned clients by email and phone — check in on usage, collect feedback, keep a warm relationship
• Log client issues and questions, route them to the right technical or delivery team member, and follow through to resolution
• Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal
• Identify upsell and cross-sell opportunities (e.g. a HubSpot-license-only client who could add onboarding, retainer, or MsgBox) and pursue or hand off as appropriate
• Keep CRM records current: contact history, client status, renewal dates, open issues
• Flag early signs of client dissatisfaction or churn risk to the CEO

Requirements

• Comfortable and warm on the phone and over email; genuinely enjoys staying in touch with people
• Organised — able to track a large client portfolio and renewal dates without things slipping
• Basic familiarity with CRM tools (HubSpot experience a plus, not required)
• Prior client-facing experience preferred: account management, customer success, client service, sales support or customer support
• Fluent in English and Mandarin (NetFarmer's client base spans US, Singapore and China)

Please note: this role does not involve bookkeeping, GST/CPF filing or financial reporting. Applicants with accounting-only backgrounds are not a fit. In your application, tell us about your experience looking after clients.

Working Hours & Other Terms

Monday to Friday, 9:00 AM to 6:00 PM. No overtime pay; where work outside standard hours is required, time off in lieu may be applied for, subject to manager approval. Full terms to be set out in the employment contract once a candidate is confirmed.