Account Manager

Nutritics; Ireland; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave

Work-life balance

Health & wellbeing allowance

Pension contributions

Life Assurance

Competitive salary

Travel insurance

Career growth

Training & development

Supportive team

Job summary

Nutritics is seeking a commercially minded account manager to lead renewals, upsells and cross-sells within our existing client base. This hybrid role will cover customers in Ireland and the UK, offering uncapped earning potential through expanded contracts and price optimisations.

You will own the renewals process, negotiate pricing, apply discretionary increases where appropriate, and collaborate with Customer Success and Sales to drive net revenue retention and growth.

Qualifications

• Strong negotiation and communication skills with customers.
• Ability to identify and close upsell/cross-sell opportunities.
• Analytical mindset with revenue and retention metrics.
• Self-starter with a target-driven approach.
• Experience with CRM and Q2C tools is a plus but not required.

Responsibilities

• Own the renewals process for an assigned book of business, maintaining high retention.
• Negotiate renewals, pricing, upsell offers and escalations directly with customers.
• Apply pricing discretion to drive revenue growth where possible.
• Identify and close upsell/cross-sell opportunities with Success and Sales.
• Forecast and track renewal performance and renewal revenue.
• Collaborate with finance and commercial teams to optimise processes.

Skills

Negotiation

Communication

Upsell & cross-sell

Revenue tracking

Customer relationships

CRM

Q2C tools

Tools

CRM

Q2C tools

Job description

Nutritics is redefining how hospitality and foodservice businesses operate. We give organisations complete clarity and control over their food, menus, supply chains, and environmental impact. Trusted by 500+ customers worldwide, from contract caterers and restaurant groups to healthcare and education providers, we are the platform of choice for businesses that take food data seriously.

Backed by PE investment, we're scaling rapidly across UK&I and entering the US market. Our ambition: to become the world's most trusted food information platform.

We are seeking a commercially minded person to join our newly established account management team. In this role you will have responsibility for dealing with renewals, upsells and cross sells with our existing client base. This role is a great opportunity for someone in sales looking for a steady flow of renewal opportunities each month. These represent uncapped earning potential through upsells, price optimizations, and expansion. This is a high-impact, revenue-driving position where you’ll manage a significant book of business and play a key role in driving net revenue retention.

You will:

• Own the renewals process for an assigned book of business, ensuring a high retention rate and maximising expansion opportunities.
• Negotiate contract renewals directly with customers, handling pricing discussions, upsell offers, and any necessary escalations.
• Leverage pricing discretion to apply price increases where possible and drive additional revenue growth.
• Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams.
• Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities.
• Optimise the renewals playbook, refining outreach strategies, negotiation tactics, and pricing models.
• Work closely with the finance function to understand current processes and drive the business forward by updating and optimising those processes in collaboration with the finance and commercial teams.

Career Progression and Development

At Nutritics, growth is built into how we operate and we believe that the best way for our business to grow is for our people to grow. As we scale internationally with the backing of private equity investment, we create real opportunities for people to stretch their skills, take on new challenges, and shape the future of our platform and our industry.

• Impact and Recognition: Join a team delivering significant global growth where you can feel and see the direct impact of your individual contributions.
• Expert Collaboration: Learn from working alongside an experienced management team and market leading clients around the world.
• Structured Growth: Benefit from bi-annual performance reviews and a personalised career development plan tailored to your ambitions.
• Mentorship and Coaching: Access ongoing support and opportunities to expand your responsibilities as the business scales.
• Global Pathways: Take advantage of clear progression routes into senior leadership and specialist roles as we continue our international expansion.

The Ideal candidate will have

• To be passionate about Nutritics and bring that enthusiasm to work daily. We want you to be focused on quality delivery and doing an excellent job that you can take pride in
• Strong negotiation & communication skills and experience handling commercial discussions directly with customers.
• Ability to identify and close upsell/cross-sell opportunities within an existing customer base.
• Analytical mindset with experience tracking revenue performance and customer retention metrics.
• Self-starter mentality with a passion for hitting and exceeding revenue targets.
• Experience with CRM and Q2C (Quote-to-Cash) tools is a plus but not required.
• Previous experience in Foodservice and/or nutrition is an advantage but not essential
• The craic

Most Importantly

Nutritics is a people first business scaling at a world class pace, and we are looking for individuals who align with our five core values: Team First, Open Communication, No Ego, Integrity, and The Rocket . We take our mission seriously but don’t take ourselves too seriously, fostering a collaborative spirit where transparency, openness and results are valued over hierarchy. By joining us, you become part of an award winning culture that balances high speed international growth with a genuine commitment to the wellbeing and development of every team member.

Working with Nutritics

• 25 days annual leave (plus public holidays), growing the longer you stay with us.
• Genuine work-life balance, with perks like summer hours and enhanced parenting leave.
• A generous allowance to support your health and wellbeing.
• Pension contributions matched by the company.
• Life Assurance cover.
• A competitive, market-aligned salary package.
• Corporate travel insurance.
• Real opportunities for career growth along diverse and rewarding paths.
• Ongoing training and development to help you build your skills.
• A supportive team of experienced, knowledgeable colleagues to learn from.

Location and Hours of Work

Our weekly hours of work are 37.5 covering Monday to Friday. This is a hybrid role and we offer a lot of flexibility around core hours.

This role can be based in Ireland or the UK, with a requirement to work from the local office one day every per week.