Account Executive, MidMarket

Intercom; Dublin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Weekly served lunch

Regular compensation reviews

Pension scheme

Comprehensive health, dental, and life assurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks provided

Job summary

A leading customer service company in Dublin seeks a Mid-Market Account Executive to drive new business growth. You will lead the full sales cycle, from prospecting to close, requiring 5+ years of experience in sales and a strong track record. Competitive salary and benefits are offered, alongside a hybrid working policy.

Qualifications

• 5+ years experience as an Account Executive.
• 3+ years of SaaS experience selling similar products.
• Ability to close net new business in a competitive landscape.
• Exceptional written and verbal communication skills.
• Comfortable operating and problem‑solving in a fast‑moving organization with inbound and outbound opportunities across industries and company sizes.
• Ability to close net new business in a competitive landscape.
• Demonstrates a growth mindset, intellectual curiosity, and ambition.

Responsibilities

• Drive new business growth within the Mid-Market segment.
• Own the full sales cycle from prospecting to close.
• Provide accurate forecasts and visibility on revenue performance.
• Engage in team development and mentoring.
• Create tailored demonstrations for individual client needs.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross‑functional partners, including Marketing and Product.
• Contribute to the overall growth of the global Enterprise business by pioneering best practices and driving projects to up‑level the team.

Skills

Sales instincts

Written communication skills

Verbal communication skills

Problem-solving

Growth mindset

Growth mindset

Cross-functional collaboration

Job description

Account Executive, MidMarket

Join Intercom as an Account Executive – MidMarket. Intercom is an AI‑driven customer service company focused on delivering incredible customer experiences through its advanced AI agent, Fin, and helpdesk solutions. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom strives to push boundaries, build with speed, and consistently deliver value to its customers.

What’s the opportunity?

As a Mid‑Market Account Executive you will be a key member of the team driving new business growth. You will own the full sales cycle for Mid‑Market customers, from prospecting to close, and help position Intercom at the core of their operations.

Key responsibilities

• Evangelize the product and spearhead growth and adoption of Intercom across the Mid‑Market segment
• Lead the full sales cycle for Mid‑Market customers, from prospecting to close, using a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up‑to‑date knowledge of evolving products and processes
• Create tailored demonstrations for individual client needs
• Engage in team development and mentoring
• Represent the voice of the customer to cross‑functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business by pioneering best practices and driving projects to up‑level the team

Required skills and experience

• 5+ years experience as an Account Executive
• 3+ years of SaaS experience selling similar products
• Strong sales instincts and a track record of hitting and exceeding quota
• Exceptional written and verbal communication skills
• Comfortable operating and problem‑solving in a fast‑moving organization with inbound and outbound opportunities across industries and company sizes
• Ability to close net new business in a competitive landscape
• Demonstrates a growth mindset, intellectual curiosity, and ambition

Benefits

• Competitive salary and equity in a fast‑growing start‑up
• Weekly served lunch and snacks with a fully stocked kitchen
• Regular compensation reviews with rewards for great work
• Pension scheme & match up to 4%
• Comprehensive health, dental and life assurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave and 6 weeks paternity leave for fathers
• Cycle‑to‑Work Scheme with secure bike storage
• MacBooks as standard; Windows laptops for certain roles when needed

Working policy

Intercom follows a hybrid working policy with an expectation of being in the office at least three days per week. The company values an inclusive, open, and accepting culture, focusing on collaboration and outstanding work while avoiding discussion of divisive social or political topics in work‑related communications.

Equal Employment Opportunity

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.