12-Month Interim Director of Customer Success – Scale‑Up

Meili; Dublin; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Meili in Dublin seeks an experienced Director of Customer Success to lead our CS function on a 12-month fixed-term maternity cover. You’ll own strategy, coach a growing team of CSMs and partner across Sales, Product and Tech to deliver measurable value to travel partners.

You’ll drive onboarding, retention and renewals, guided by data insights and segmentation to optimise performance and margin while maintaining exceptional customer relationships in a fast-paced, scale-up environment.

Qualifications

• Experience leading a Customer Success team in a fast-paced scale-up.

Responsabilités

• Lead the Customer Success function and define strategy.
• Oversee onboarding, retention and renewals.
• Collaborate with Sales, Product and Tech to deliver value for travel partners.

Connaissances

Customer Success Leadership

Team coaching

Cross-functional collaboration

Data-driven decision making

Description du poste

Meili in Dublin seeks an experienced Director of Customer Success to lead our CS function on a 12-month fixed-term maternity cover. You’ll own strategy, coach a growing team of CSMs and partner across Sales, Product and Tech to deliver measurable value to travel partners.

You’ll drive onboarding, retention and renewals, guided by data insights and segmentation to optimise performance and margin while maintaining exceptional customer relationships in a fast-paced, scale-up environment.