WYNTRONIX INNOVATIONS MALAYSIA SDN. BHD Looking for Technical Officer at Park Street, Kolkata, [...]

WYNTRONIX INNOVATIONS MALAYSIA SDN. BHD; Lebak; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage technical aspects of electronic products in the hospitality sector. This role requires exceptional communication and leadership skills, as you will be responsible for managing customer escalations and service contracts. You will coordinate with teams and suppliers, ensuring smooth operations and customer satisfaction. If you are self-motivated, organized, and ready for extensive travel, this opportunity could be your next career move. Join a company that values innovation and customer service excellence, and make a significant impact in the North-East India region.

Benefits

Cell phone reimbursement

Food provided

Health insurance

Internet reimbursement

Life insurance

Provident Fund

Qualifications

• 2+ years experience in OEM/Hospitality Industry preferred.
• Strong communication skills in Hindi, English, and regional languages.

Responsibilities

• Manage technical aspects of electronic technology products for customers.
• Sign up AMC’s and generate new leads for AMC.

Skills

Customer Technical Escalations

Communication Skills

Leadership Skills

Organizational Skills

Time Management Skills

Education

BE/B.Tech/Diploma in Electronics/IT/Electrical Computer Networking

Tools

MS Office

MS Windows

ERP

Job description

Job details

Salary: ₹12,973 – ₹36,250 a month

Job Type: Full-time, Regular / Permanent

Benefits

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Full Job Description

KRA:

• Manage technical aspects of the electronic technology products of customers
• Sign Up AMC’s with customers, generate new leads for AMC
• Manage day to day activities of the East Branch
• Plan AMC’s/Service Visits of Teams on a Monthly Basis
• Conduct System Setups
• Manage Hotel/Resort visits & verify each expense statement raised to the finance department
• Coordinate with suppliers for warranty & replacements
• Prepare AMC/WRR Reports and submit it to the finance department
• Manage Customer Escalations

TECHNICAL SKILLS:

• Past Experience in OEM/Hospitality Industry is preferred
• Experience of minimum two years in dealing with AMC’s & Service Contracts
• Should have experience in handling customer’s technical escalations
• Should be well versed with MS Office, MS Windows & ERP

RELEVANT Requirements:

• Willing to travel extensively
• Excellent Communication skills both verbal & written in Hindi & English, Bengali and other regional Eastern Languages will be a bonus
• Self-Motivated & Self Driven Person who has ability to manage both teams in person and remotely
• Exceptional Leadership Skills
• Target Oriented
• Strong Organizational Skills
• Strong Time Management Skills
• Current Location should be in Kolkata
• Knowledge of Eastern Indian States would be a bonus.

Educational Background:

• BE/B.Tech/Diploma in Electronics/IT/Electrical Computer Networking

Industry Knowledge:

• Computer Hardware/Networking Support/IT support

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• OEM/ AMC or Hospitality: 2 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 75% (Required)

Candidate who is a local resident of either West Bengal/Odisha or other North East State and is willing to re-locate to Kolkata and travel extensively will be preferred, the person will be entirely heading North-East India should know more than 3 languages will be a bonus.

Hiring Insights

Hiring 1 candidate for this role

Job activity

Posted 5 days ago