Warehouse Admin: Inventory & Transactions (Kalimantan)

Pt Diansarana Berlian Motors; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Hilton in Surabaya, Indonesia, seeks a Warehouse Manager-Director of Operations to oversee front office, housekeeping, F&B and other key departments. The role drives strategic direction, efficiency, and guest satisfaction while managing budgets and risk.

Responsibilities include leading department heads, ensuring regulatory compliance, and delivering data-driven insights through KPIs. A hospitality degree, English fluency, and experience with PMS are preferred for this critical leadership

Qualifications

• Requires a degree in hospitality management or related field.
• Experience in large-scale conference/events and F&B operations preferred.
• Strong ability to lead, engage, and develop high-performing teams.
• Proficient budgeting, forecasting, cost control, and financial analysis.
• Familiar with hotel PMS and operational software.

Responsibilities

• Lead operational departments to align with hotel goals.
• Oversee daily hotel operations to ensure guest satisfaction.
• Drive cost controls and profitability without compromising quality.
• Develop and coach department heads and teams.

Skills

Leadership

Strategic direction

Budgeting

Guest-centric approach

Education

Bachelor's degree in Hospitality Management

Tools

Hotel PMS

Job description

Warehouse Manager

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As the Director of Operations, you work closely with the General Manager to oversee all operational departments, including front office, housekeeping, food and beverage, and other key departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. As a **Director of Operations** , you don't just oversee all aspects of hotel operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Leadership & Strategic Direction:** Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.
+ **Operational Oversight:** Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.
+ **Guest Experience:** Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.
+ **Financial Management:** Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.
+ **Team Development:** Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.
+ **Cross-Functional Collaboration:** Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.
+ **Compliance & Risk:** Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.
+ **Reporting & Analytics:** Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
• A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing.
• Inspiring others through **Leadership**.
• A belief that **Teamwork** drives the best outcomes.
• A sense of **Ownership** and accountability.
• And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ A degree in hospitality management, business administration, or a related field is preferred.
+ Preferably within large scale conference and events and food and beverage operations.
+ Deep knowledge of hotel functions-front office, housekeeping, F&B, and engineering.
+ Strong ability to lead, engage, and develop high-performing teams.
+ Skilled in budgeting, forecasting, cost control, and financial analysis.
+ Familiar with hotel PMS and operational software.
+ Excellent interpersonal skills with a cross-functional, guest-centric approach.
+ Understanding of safety, regulatory standards, and risk management protocols.
+ Willingness to work varied hours, including nights, weekends, and holidays.
+ Fluent in English; additional languages are an asset.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Mayjend Sungkono No 178, Surabaya Jawa 60225, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check‑ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International.