Hse Supervisor

Mr.D.I.Y. Indonesia; Bekasi; In loco; IDR 66.960.000 - 100.440.000; Tempo pieno

Descrizione del lavoro

Marriott Hotels in Jakarta is seeking a proactive Guest Services Supervisor to ensure seamless service and guest satisfaction. You will lead a team, monitor opening/closing duties, maintain cleanliness, and uphold safety standards across dining and event spaces.

The role requires at least 2 years in related work and 1 year supervisory experience; a high school diploma is required. Join a global hospitality leader offering growth opportunities and a supportive work environment.

Competenze

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Mansioni

• Ensure staff work as a team to deliver optimum service and meet guest needs.
• Inspect grooming and attire of staff; manage opening/closing duties and supply setup.
• Monitor dining rooms for seating, service, safety, and guest wellbeing; complete maintenance work orders.
• Hire, train, schedule, evaluate, counsel, discipline, and coach staff as needed; serve as role model.

Conoscenze

Education: High school diploma or G.ED

2 years related experience

1 year supervisory experience

Formazione

High school diploma or G.E.D.

Related Work Experience: 2 years

Descrizione del lavoro

Job Description

Description

• Monitoring/back up team Air Import & Air Export (in TMF system and e-mail) starting receiving Shipping Instruction or inquiry from customer, request buying rate to overseas, quote to customer, non-job file / foreign to foreign shipment, pick up export process, monitor export process, pre-alert email & TMF, confirm pre-alert in system, monitor clearance import, till delivery.
• Monitor payment request, billing and submit invoice to receptionist.
• Check pre-alert from overseas in system regularly.
• Check late no reason code.
• Generate auto exception daily.
• Monitor update milestone daily.
• Handle shipment Kuta Beach from checking draft Air Way Bill, TMF system till delivery.
• Issue credit note including from branch.
• Check shipment nett revenue - profit loss shipment monthly basis.
• Monitor with origin for shipment unbilled or unlock cost before month end closing.
• Monitor and check locking file.
• Check and execute profit share warehouse from MSA in system.
• Checking buying rate to co-loader.
• Export audit and add shipment export in sharepoint.
• Checking profit share for shipment transhipment via SIN.
• Create employee monthly report.
• Create Credit Note report.
• Create Daily Shipment Report.
• Help create and monitor of implementation of Quality, Health, Safety and Environment objectives for Air Freight Departments.
• Make sure that every operation conducted according to safety regulations set up by customer and Indonesian Law.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks.
• A job description covering your responsibilities will be available at the time of employment. Due to the evolving nature and changing demands of the business, your direct supervisor be entitled to ask you with additional tasks

Job Number

Job Category Food and Beverage & Culinary

Location One Marriott Drive, Need Address, Jakarta Pusat 10270, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.