Admin Logistik: Optimalkan Operasional Distribusi

Pt Ikon Surabaya Farmamart; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Hilton Surabaya is seeking a Director of Operations to lead all hotel departments and partner with the General Manager to deliver exceptional guest experiences.

You will drive strategic direction, oversee daily operations, manage budgets and KPI reporting, and foster a high-performance, guest-centric culture across front office, housekeeping, F&B, and engineering. This role requires a hospitality leadership background, analytical mindset, and ability to work flexible hours.

Qualifications

• Degree in hospitality management or related field preferred.
• Experience leading large hotel operations and multiple departments.
• Strong budgeting, forecasting, and cost control skills.
• Fluent English; additional languages are a plus.

Responsibilities

• Lead operational departments and align with hotel goals.
• Oversee daily operations for guest experiences and efficiency.
• Develop and implement performance-driven strategies with GM.
• Manage budgets, costs and profitability without compromising quality.
• Motivate and develop department heads and teams.
• Collaborate cross-functionally with sales, marketing, and revenue.

Skills

Leadership

Strategic Direction

Operational Oversight

Guest Experience

Financial Management

Education

Degree in Hospitality Management

Business Administration

Tools

Hotel PMS

Operations software

Job description

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**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As the Director of Operations, you work closely with the General Manager to oversee all operational departments, including front office, housekeeping, food and beverage, and other key departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. As a Director of Operations , you don't just oversee all aspects of hotel operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:

• Leadership & Strategic Direction: Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.
• Operational Oversight: Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.
• Guest Experience: Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.
• Financial Management: Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.
• Team Development: Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.
• Cross-Functional Collaboration: Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.
• Compliance & Risk: Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.
• Reporting & Analytics: Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• A degree in hospitality management, business administration, or a related field is preferred.
• Preferably within large scale conference and events and food and beverage operations
• Deep knowledge of hotel functions-front office, housekeeping, F&B, and engineering.
• Strong ability to lead, engage, and develop high-performing teams.
• Skilled in budgeting, forecasting, cost control, and financial analysis.
• Familiar with hotel PMS and operational software.
• Excellent interpersonal skills with a cross-functional, guest-centric approach.
• Understanding of safety, regulatory standards, and risk management protocols.
• Willingness to work varied hours, including nights, weekends, and holidays.
• Fluent in English; additional languages are an asset.

Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we’re more than a great place to stay-we’re a great place to work.

Additional Information
**Job Number**
**Job Category** Sales & Marketing
**Location** Jalan Embong Malang 25-31, Surabaya East 60261, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Provides total account management support for assigned property accounts. Executes the overall account strategy for assigned accounts to generate and maximize business for the property. Applies the principles of strategic account management. Partners with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from assigned accounts. As an Account Manager, develops strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. Focuses specifically on growing market share from transient and group revenue. Dependent on the size of the property, the position may also provide day-to-day supervision of Account Sales associates.
**CANDIDATE** **PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maximizing Revenue & Managing Profitability**
- Develops and implements the overall account strategy for assigned accounts.
- Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
- Penetrates assigned accounts for group and transient, as well as exploring opportunities for extended stay and catering sales business.
- Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
- Develops and implements strategic sales plans **.**
- Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Understands the overall market dynamics - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
- Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).
- Identifies and implements process improvements and best practices.
- Promotes accountability to drive superior business results.
- Achieves account revenue and sales goals as defined by Leadership. Develop and achieve operating budgets and manage controllable expenses.
- Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).
**Managing Sales Activities**
- Executes sales strategy to achieve property goals.
- Maintains current business Accounts for new business within accounts.
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
- Includes successful execution of Sales strategies and business processes.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
- Executes and supports Customer Service Standards and hotel's Brand Standards.
- Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
- Leverages methodologies, technical and business knowledge across the market.
**Building Successful Relationships**
- Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.
- Serves as the account's "local service guarantee" by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.
- Leverages Above Property Sales and property Leadership to ensure account saturation **,** pull-through of account strategies and selling solutions at the local property level.
- Develops a close working Account with Operations to ensure execution of strategies at the hotel level.
- Leverages all available sales channels, (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices, etc), in an effort to optimize sales revenues.
**Providing Exceptional Customer Service**
- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
- Acts as the customer's advocate through understanding account needs and opportunities.
- Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.
- Executes exemplary customer service to drive customer loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to the business.
**Additional Responsibilities**
- Conducts and coordinates site inspections for hotels, as required.
- Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jalan Mayjend Sungkono No 178, Surabaya Jawa 60225, Indonesia
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks....