VIP Guest Experience Supervisor

Kempinski Hotels; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Kempinski Hotels in Jakarta seeks a Guest Relations Supervisor to supervise the Guest Relation Section and ensure the highest professional services in line with company standards. The role acts as a representative of hotel management and handles all guest relation matters to the satisfaction of the guest.

Based in Indonesia - Jakarta, this fixed term full time position involves welcoming guests, coordinating VIP arrivals and departures, collecting stay feedback, and liaising with GRM and FOM to

Responsibilities

• Supervising the Guest Relation Section and providing the highest professional services.
• Representing hotel management and handling all guest relation matters to guest satisfaction.
• Communicate hotel philosophy and internal representation to guests.
• Be knowledgeable about VIPs, hotel functions and local city layout.
• Collect feedback on VIPs daily and distribute within the hotel via reports and newsletters.
• Welcome, facilitate and bid farewell to as many guests as possible; top VIPs welcomed on arrival and escorted to rooms.
• Liaise with GRM and FOM to prepare tailor-made itineraries for Top VIPs and coordinate greetings and departures.
• Gather information about a guest's stay for the guest history and assist with information and directions.
• Handle complaints and requests politely; inform relevant staff for optimal guest satisfaction.
• Maintain records of complaints/requests and perform special projects as assigned.

Job description

Kempinski Hotels in Jakarta seeks a Guest Relations Supervisor to supervise the Guest Relation Section and ensure the highest professional services in line with company standards. The role acts as a representative of hotel management and handles all guest relation matters to the satisfaction of the guest.

Based in Indonesia - Jakarta, this fixed term full time position involves welcoming guests, coordinating VIP arrivals and departures, collecting stay feedback, and liaising with GRM and FOM to