TS Implementation Engineer (L1)

nttlimited; Jakarta Pusat; Hybrid; IDR 100,440,000 - 167,400,000; Full time

Benefits offered by this job

Hybrid working

Job summary

NTT DATA in Indonesia is seeking an entry level Associate TS Systems Integration Specialist to learn configuring, installing and handling break/fix tasks within the TS Systems Integration team. You will work under guidance to develop skills through projects and certifications.

You will collaborate with Implementation Engineering to meet client requirements, perform less complex configurations, attend to break/fix events, and grow toward associate-level certification while expanding business

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Vendor certification(s) as required.
• Entry level experience preferred, within a global IT services organization.

Responsibilities

• Learns to own portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Collaborates with the Implementation Engineering team to meet client requirements.
• Performs less complex configurations and installations.
• Attends to less complex break/fix events during project lifecycle.
• Provides support and works with senior engineers.

Skills

Good verbal communication

Client service orientation

Willingness to learn

Education

Bachelor's degree in Information Technology or Computing or related field

Tools

Vendor certifications

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The associate Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

To thrive in this role, you need to have

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project and administration processes.
• Displays a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• The ability to work overtime when required.
• Some exposure to deployments for less complex tasks.
• Understanding of two or more technologies, namely Data Center, Networking, Security, Collaboration, Customer experience, End User Compute etc.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Relevant vendor certification(s) as required.

Required experience

• Entry level experience gained in a similar role, preferably within a global IT services organization.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.