Trust Analyst

Bukalapak; Jakarta Pusat; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Bukalapak is seeking a Trust Analyst within the Mitra team to monitor transactions, detect fraud, and strengthen risk controls across Indonesia. The role requires analytical rigor, attention to detail, and proactive collaboration with internal and external partners.

You will analyze fraud patterns, develop prevention strategies, and respond to alerts, contributing to safer and more trustworthy digital services for small businesses across the platform.

Qualifications

• Bachelor’s degree in Statistics, CS, Finance, Engineering, or related field.
• Proficient in SQL, Python, Excel, and BI tools.
• Able to create clear reports and dashboards for fraud trends and risk insights.
• Strong analytical thinking and problem-solving ability.
• High attention to detail and cross-functional communication.

Responsibilities

• Monitor and analyze transactions to detect fraudulent activities, suspicious patterns, and potential risks in Mitra Business.
• Investigate fraud cases by reviewing data, identifying root causes, and recommending corrective actions.
• Develop fraud prevention strategies by collaborating with cross-functional teams to enhance security measures and trust policies.
• Respond to fraud alerts and escalations in a timely manner, coordinating with internal teams and external stakeholders as needed.
• Utilize data analytics tools to track fraud trends, assess vulnerabilities, and improve risk detection models.
• Ensure compliance with regulatory standards and internal policies related to fraud, risk, and trust management.
• Educate and train partners and internal teams on fraud awareness, mitigation techniques, and best practices for maintaining platform integrity.

Skills

SQL

Python

Analytical thinking

Attention to detail

Education

Bachelor’s degree

Tools

Tableau

Looker

Power BI

Job description

A business by Bukalapak that supports small businesses, especially kiosks and warungs, by offering access to digital and financial services like phone credit, bill payments, money transfers, and e-wallet top-ups. It helps boost financial inclusion and digitize micro-business operations across Indonesia.

About the Role

As a Trust Analyst within the Mitra team, you will play a key role in maintaining the integrity of the platform by monitoring and analyzing transactions to identify fraudulent activities and mitigate risks. You’ll provide insights and work with internal teams to strengthen fraud prevention strategies, requiring strong analytical skills, attention to detail, and a proactive approach.

Job Description

• Monitor and analyze transactions to detect fraudulent activities, suspicious patterns, and potential risks in Mitra Business.
• Investigate fraud cases by reviewing data, identifying root causes, and recommending corrective actions.
• Develop fraud prevention strategies by collaborating with cross-functional teams to enhance security measures and trust policies.
• Respond to fraud alerts and escalations in a timely manner, coordinating with internal teams and external stakeholders as needed.
• Utilize data analytics tools to track fraud trends, assess vulnerabilities, and improve risk detection models.
• Ensure compliance with regulatory standards and internal policies related to fraud, risk, and trust management.
• Educate and train partners and internal teams on fraud awareness, mitigation techniques, and best practices for maintaining platform integrity.

Job Requirement

• Bachelor’s degree in Statistics, Computer Science, Finance, Engineering, or related fields.
• Proficient in SQL, Python, Excel, and BI tools (e.g., Tableau, Looker, Power BI).
• Able to create clear reports and dashboards for fraud trends and risk insights.
• Strong analytical thinking and problem-solving ability.
• High attention to detail in identifying irregularities.
• Effective cross-functional communication and teamwork.