Triage and Repair Technician

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Cognex in Batam, Indonesia is seeking a Triage and Repair Technician to support QA/NPI by diagnosing electrical issues and repairing returned units. You will collaborate with Design, Process, Test and Manufacturing Engineering to identify root causes and improve product quality.

The role requires hands-on debugging of embedded systems, basic soldering, and strong English communication in a fast-paced, team-driven environment on site at Panbil Industrial Estate.

Qualifications

• 2+ years of electrical product debugging experience, preferably with commercial embedded systems.
• Familiar with electrical hardware debugging and basic soldering.
• Strong written and verbal English communication skills.

Responsibilities

• Investigate product failures to identify root causes.
• Repair and refurbish return products for customers.
• Assist Engineering with product/PCBA debugging and performance verification.
• Perform other related duties as assigned.

Skills

Electrical debugging

Soldering

Circuit design

English communication

Job description

Triage and Repair Technician

Working location: Panbil Industrial Estate Factory C 02-03 Jalan Ahmad Yani, Muka Kuning Batam Indonesia 29433(Cognex's contract manufacturers PCI's site)

The Company:

Cognex is the global leader in the exciting and growing field of machine vision. With over $500 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called Cognoids, take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun, rewarding, and quirky environment.

The Team:

The Quality Assurance Engineering team focuses on ensuring quality during the New Product Introduction (NPI) process as well as maintaining quality throughout design changes and product updates. The team also receives field returns and completes analysis to provide failure analysis to customers, determine trends and any necessary corrective actions.

The Role:

The Triage and Repair Technician is a part of a team of Technicians and Engineers who provide electrical support for issues involving new and existing products.In addition, the Technician will focus on troubleshooting failed units from the field with the goal of improving/maintaining product quality as well as repairing said products. There are also frequent opportunities to effectively interface with Design, Process, Test, and Manufacturing Engineering to solve product issues and production problems.

Essential Functions:

• Investigate product failures in the effort of identifying root cause(s) of failure.
• Repair and refurbish return products to provide replacements for customers.
• Assist Engineering with product and PCBA debug and ensuring product performance.
• Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Familiarity with mechanical, optical, and software engineering concepts sufficient to enable debugging issues.
• Electrical hardware debugging skills.
• Basic soldering skills.
• Ability to quickly learn and fully understand how a product works by using existing documentation and tools.
• Knowledge of analog and digital circuit design.
• Using relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas.
• The ability to work on your own initiative and as part of a team.
• A flexible and innovative approach to work.
• Good interpersonal / communication skills
• The ability to work with people at all levels of the organization both internally and externally.
• Strong written and verbal English communication skills
• Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment.

Minimum education and work experience required:

• 2+ years of electrical product debug experience, preferably with commercial embedded systems.