Título Customer Operations Analyst - West Virginia

Gestamp Sofedit - Le Theil; Kwagas; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Papua Barat is seeking a customer service representative to act as a liaison between customers and internal teams. The ideal candidate should have a Bachelor's degree and 2-3 years of experience in customer service along with SAP knowledge. Key responsibilities include understanding logistics standards and achieving delivery performance.

Qualifications

• 2-3 years of customer service experience required.
• Ability to follow standardized work instructions.
• Excellent oral and written communication skills.

Responsibilities

• Act as a liaison between customers and internal teams.
• Review and update customer releases and shipping windows.
• Achieve 100% delivery performance based on logistics metrics.

Skills

Communication skills

Problem solving

Computer efficiency

Education

Bachelor’s Degree

Tools

SAP experience

Job description

Job Summary

This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.

Duties And Responsibilities

• Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.
• Act as a liaison between the customer and the internal team - shipping, planners, supervisor, repack, quality, etc.
• Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.
• Create and maintain scheduling agreements for all part numbers. Monitor EDI daily.
• Comply with customer requirements including, but not limited to, the following: bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.
• Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer.
• Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.
• Serve as an after-hours contact for customer as needed.
• Support team functions by:
• Kaizen submittal and implementation
• Cross-training with others
• Backfills other materials positions as needed
• Problem solving
• Supports materials metrics and meets materials needs
• Other duties as assigned.

Education And Experience

• Bachelor’s Degree
• 2-3 years of Customer Service experience
• SAP experience

Knowledge, Skills And Abilities

• Follow standardized work instructions
• Excellent oral and written communication skills
• Excellent computer efficiency
• Positively motivating communication/people skills

Physical And Mental Requirements Of The Position

• Manual dexterity
• Good vision
• Critical thinking
• Handle the stress of a fast-paced environment
• Complex problem solving
• Work a flexible schedule