Tier 1 Help Desk Tech - MSP Growth & Certifications

Tech Guardian; Lembang; On-site; IDR 766,845,000 - 859,628,000; Full time

Job summary

Tech Guardian is seeking a Help Desk Technician (Level 1) to join our MSP team. You will handle tickets via phone, email and chat, assist senior engineers, and ensure timely, documented resolutions across hardware and software issues.

This role requires 2+ years in a help desk or field tech role, plus A+, Network+, and Security+ certifications. Earnings: $20.60–$23.12/hour, travel support and bonus structure. Office-based with client-site travel and ongoing training.

Qualifications

• 2+ years of Help Desk/Field Tech experience, MSP preferred.
• Certs: A+, Network+, Security+.

Responsibilities

• Answer tech support phone calls, emails, texts, tickets, and chats.
• Support senior engineers on projects.
• Resolve tickets within SLA.
• Document troubleshooting steps and create knowledge-base articles.
• Troubleshoot hardware, assemble PCs, replace components.
• Monitor and remediate system alerts.
• Remote troubleshooting and quick issue diagnosis.
• Remove malware/viruses; troubleshoot backups and file restorations.
• Troubleshoot VoIP, set up phones and phone systems.
• Create and migrate user profiles; troubleshoot TCP/IP, DNS, DHCP, VPN.
• Work with switches/routers/firewalls; operate in HyperV/VMware.
• Assist sales/marketing with technical tasks and general admin.

Skills

MSP experience

PSA/Ticketing System

RMM tools

Service oriented

multitask

Follow procedures

Eager to learn

Broad tech knowledge

Meticulous

Resourceful problem solver

Team player

Professional communication

Organizing resources

Work under pressure

IT best practices

Technical documentation

Client rapport

Education

2+ Years Help Desk/Field Tech Experience

A+ Certification

Network+ Certification

Security+ Certification

Job description

Tech Guardian is seeking a Help Desk Technician (Level 1) to join our MSP team. You will handle tickets via phone, email and chat, assist senior engineers, and ensure timely, documented resolutions across hardware and software issues.

This role requires 2+ years in a help desk or field tech role, plus A+, Network+, and Security+ certifications. Earnings: $20.60–$23.12/hour, travel support and bonus structure. Office-based with client-site travel and ongoing training.