Technology Manager (ERP)

Tentang Anak; Indonesia; On-site; IDR 1,064,774,000 - 1,597,161,000; Full time

Job summary

Tentang Anak is looking for a Technical Leader to own Business Systems & ERP operations, focusing on NetSuite integration, data accuracy, and cross‑functional collaboration with Finance, Ops, and Supply Chain. You will lead 2–4 engineers, build internal tools and dashboards, provide Tier‑2/3 support, and drive ERP reliability, security, and governance in a fast‑moving FMCG environment.

This role blends hands-on software work with people leadership and requires translating technical concepts into

Qualifications

• 2+ years hands-on ERP experience (NetSuite preferred).
• Deep FMCG/retail process knowledge: inventory, invoicing, reconciliation.
• Experience integrating sales channels with ERP.
• Strong data reconciliation and data sync debugging.
• Experience building internal operational tools and dashboards.
• Familiar with SuiteScript or willingness to learn NetSuite customization.

Responsibilities

• Lead ERP integration, customization, and daily operations of NetSuite ERP.
• Ensure smooth data flow between sales channels (e-commerce, B2B, marketplaces) and NetSuite.
• Build and maintain internal operational tools: dashboards, reports, workflow automation for Finance, Supply Chain, and Operations teams.
• Provide Tier-2/3 technical support for business-critical systems: troubleshoot ERP issues, data sync failures, integration problems.
• Support multi-warehouse operations, inventory management, batch tracking, and 3PL integrations.
• Collaborate daily with Business Intelligence, Product Manager, Finance, Ops, and Supply Chain teams to understand and solve their technical pain points.

Skills

ERP systems

NetSuite

API integrations

SQL

Go

Node.js

Data reconciliation

CI/CD

Cloud basics

Leadership

Tools

NetSuite

SuiteScript

BI dashboards

3PL integrations

WMS

ERP data integration

Job description

About The Role: At Tentang Anak, we move super fast because we work for the needs of 80 million Indonesian children & families that can’t wait. We seek people who are hungry to solve the problem, accountable & bring speed in everything they do.

Responsibilities

About The Role: At Tentang Anak, we move super fast because we work for the needs of 80 million Indonesian children & families that can’t wait. We seek people who are hungry to solve the problem, accountable & bring speed in everything they do.

As we scale our FMCG retail operations, we need a Technical Leader who can ensure our business systems run reliably while supporting our digital and physical products.

What You'll Own

Business Systems & ERP Operations

• Lead technical integration, customization, and daily operations of Oracle NetSuite ERP
• Ensure smooth data flow between sales channels (e-commerce, B2B, marketplaces) and NetSuite
• Build and maintain internal operational tools: dashboards, reports, workflow automation for Finance, Supply Chain, and Operations teams
• Provide Tier-2/3 technical support for business-critical systems: troubleshoot ERP issues, data sync failures, integration problems
• Support multi-warehouse operations, inventory management, batch tracking, and 3PL integrations
• Collaborate daily with Business Intelligence, Product Manager, Finance, Ops, and Supply Chain teams to understand and solve their technical pain points

Security, Compliance & Vendor Management

• Lead data governance, ensuring compliance with audit requirements
• Conduct vendor security assessments before API/system integration
• Prepare technical documentation for external audits and ensure all compliance requirements are met

Team Leadership & Stakeholder Management

• Lead and mentor 2-4 engineers (backend, frontend, or full-stack) with a focus on business systems work
• Translate technical issues into business language
• Work cross-functionally with non-technical teams: Finance, Supply Chain, Operations, Commerce
• Help engineers understand business context and FMCG operations, not just code
• Foster a culture where operational work (ERP, internal tools, support) is valued equally with product features

Day-to-Day Operations

• Monitor all transactional data integrations and resolve issues before they impact business operations
• Maintain documentation for all business systems and integrations

What Success Looks Like (6-12 Months)

Business Operations

• ERP data integration runs smoothly with a <1% integration error rate
• Sales data from all channels is reconciled in NetSuite consistently within 24-48 hours
• Zero critical business disruptions due to ERP or integration failures

Security & Risk Management

• Security baseline established with documented current state and improvement roadmap
• The company is prepared for future audit requirements with organized documentation and processes

Stakeholder Relations

• Finance, Ops, and Supply Chain teams trust engineering as a reliable partner

Team Development

• Engineers understand FMCG business flows and can troubleshoot common ERP issues independently
• The team handles operational support rotation without constant escalation to you

Requirements

You're a Fit If You...

Business Systems Experience (Critical - Non-Negotiable)

• 2+ years hands-on experience with ERP systems (NetSuite strongly preferred; SAP, Oracle, Oddo acceptable)
• Deep understanding of FMCG/retail business processes: inventory, fulfillment, invoicing, reconciliation
• Experience integrating sales channels (e-commerce platforms, POS systems, marketplaces) with ERP
• Comfortable with data reconciliation, debugging data sync issues, and working with Finance/Ops teams
• Track record building internal operational tools (dashboards, reports, workflow automation)
• Experience with SuiteScript or willingness to learn NetSuite customization

Technical Foundation

• 3+ years of software development experience (backend, full-stack, or business systems)
• Proficient in at least one backend language: Go or Node.js
• Strong SQL skills and database management experience
• Understanding of API integrations, data pipelines, and ETL processes
• Familiar with basic cloud infrastructure and CI/CD workflows
• Not required to be an expert in cutting-edge tech stack. We value reliability over innovation here

Stakeholder Communication

• Proven ability to explain technical problems to non-technical executives
• Experience working directly with Finance, Supply Chain, or Operations teams
• Patient and clear when handling support requests from business users

Operational Mindset

• Comfortable with "boring" operational work: ERP troubleshooting, data fixes, help desk escalations, monitoring dashboards
• View business systems stability as more important than shipping new features
• Systematic approach to debugging: logs, data tracing, root cause analysis
• Understanding that making Finance's job easier is a real engineering impact

Leadership & Soft Skills

• Have mentored or led 2-4 engineers in a team setting
• Can guide engineers who may be more interested in app development also to value business systems work
• Humble, service-oriented mindset toward internal business teams

Nice to Have

• Knowledge of WMS (Warehouse Management Systems) or 3PL integrations
• Experience with batch tracking, expiry management, and multi-SKU operations

What This Role Actually Is

Be honest with yourself before applying:

You'll Thrive Here If You

• Prefer stability over innovation - our business systems need to work 99.9% of the time
• Value business impact over technical prestige - making Finance close books faster is a win
• Don't mind support work - helping users is part of the job, not beneath you
• Understand FMCG operations - you know why batch numbers and expiry dates matter

You'll Struggle Here If You

• Want to work on cutting-edge tech or build the next viral feature
• Find ERP work "boring" or beneath your skills
• Need constant new technical challenges to stay motivated
• Prefer minimal interaction with business stakeholders

How We Work

• Product Engineering Mindset: Every engineer understands the user and the business
• Ownership and Clarity: We take responsibility for outcomes and communicate clearly
• Collaboration: We work as one team, across engineering, product, design, and business
• Continuous Improvement: We learn from failures, share feedback, and get better together
• Business-first mindset - engineering serves the business, not the other way around
• Pragmatic over perfect - we value solutions that work over elegant architecture
• Operational excellence - uptime and reliability matter more than innovation

Seniority & Scope

• Technical Lead position reporting to the Engineering Manager - you'll lead the business systems function while staying hands-on
• Manage and develop 2-4 engineers focused on business systems, internal tools, and operational support
• Build business systems engineering practice - establish standards, processes, and team culture from the ground up
• Work closely with the Engineering Manager, Product Manager, C-Level, Business Intelligence, Finance, and Supply Chain as the technical owner of business operations systems
• Balance hands-on technical work (40%) with team leadership, coordination, and planning (60%)
• Own the technical roadmap for all business systems and ERP integrations, with EM approval on major initiatives
• Act as primary technical liaison between Engineering and Business Operations teams
• Participate in technical discussions with C-level about business systems, vendor selection, and operational technology investments
• Drive hiring and onboarding for business systems engineers in collaboration with EM
• Expected to mentor, performance manage, and grow your team members toward senior roles
• This is a technical leadership position with people management responsibilities. You'll be evaluated on both team outcomes and technical execution