TECHNICAL SUPPORT ENGINEER

PT. INTERNET PRATAMA INDONESIA TBK; Daerah Khusus Ibukota Jakarta; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking a network engineer to provide advanced technical support and ensure reliability, security, and performance of client networks through preventive maintenance.

The role involves analyzing health reports, performing firmware upgrades, patch management, and implementing improvements while ensuring compliance with SLAs and security policies across Indonesia.

Qualifications

• Bachelor’s degree in IT or networks.
• 3+ years hands-on experience in network engineering or technical support roles.
• Experience with enterprise-grade devices (Cisco, Aruba, Fortinet, etc.).
• Strong understanding of TCP/IP, VLANs, VPN, ACL, LACP, VRRP, routing protocols.
• Familiar with monitoring tools (SolarWinds, Grafana, PRTG, Zabbix).
• CCNA/CCNP/NSE certifications are a plus.
• Good communication and cross-functional collaboration.
• Willing to travel around Indonesia.

Responsibilities

• Provide technical support for network preventive maintenance across client environments.
• Review and analyze network health reports to identify issues or degradations.
• Perform advanced configuration checks, firmware upgrades, and patch management on network devices.
• Recommend corrective or optimization actions based on findings.
• Ensure maintenance processes comply with policies, security requirements, and SLAs.
• Perform regular configuration backups and maintain updated network topology diagrams.

Skills

Network troubleshooting

TCP/IP

VPN

CCNA

Network security

Education

Bachelor’s degree in IT/Computer Networks

Tools

Cisco devices

Aruba devices

Fortinet devices

SolarWinds/PRTG/Zabbix

Job description

Responsible for providing advanced technical support and ensuring the reliability, security, and performance of network infrastructure through structured preventive maintenance activities. This role involves supporting the preventive maintenance team with in-depth analysis, configuration updates, troubleshooting, and continuous improvement initiatives.

Responsibilities

• Provide technical support for network preventive maintenance activities across client environments.
• Review and analyze network health reports generated from routine preventive checks to identify potential issues or performance degradations.
• Perform advanced configuration checks, firmware upgrades, and patch management on network devices.
• Recommend corrective or optimization actions based on preventive maintenance findings.
• Ensure preventive maintenance processes comply with company policies, security requirements, and service-level agreements (SLAs).
• Perform regular configuration backups, maintain updated network topology diagrams, and execute preventive maintenance on network & other hardware devices

Qualifications

• Bachelor’s degree in Information Technology, Computer Networks, or a related field.
• 3+ years of hands-on experience in network engineering or technical support roles.
• Proficiency in managing and maintaining enterprise-grade network devices (e.g., Cisco, Aruba, Fortinet, etc.).
• Strong understanding of network protocols and technologies (e.g., TCP/IP, VLANs, STP, VPN, ACL, LACP, VRRP, Routing Protocols).
• Familiar with Network Monitoring Tools (Solarwinds, Grafana, PRTG, Zabbix, etc)
• Relevant vendor certifications such as CCNA, CCNP, NSE 4, NSE 5 is a Plus
• Good communication skills and ability to collaborate with cross-functional teams.
• Willing to travel around Indonesia for some period of time.

Placement

PLACEMENT : CENTRAL JAKARTA