Technical Hosting Support Engineer

PT. World Host Group; Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

hosting.com is seeking a Support Engineer to help clients use our hosting service. The role focuses on assisting customers via tickets and livechat, resolving issues with a standard hosting stack (Linux, Apache, MySQL, PHP), and leveraging WordPress experience from a user/manager perspective.

Ideal candidates have strong English skills, basic scripting or command-line experience, and a proactive approach to problem solving within a global hosting environment.

Qualifications

• Keen problemsolver with strong written and spoken English.
• Experience with hosting stacks: Linux, Apache, MySQL, PHP and cPanel.
• Experience with WordPress from user/management perspective is desirable.
• Familiar with common command-line tools and debugging tasks.

Responsibilities

• Assist clients and prospective clients with hosting service via tickets and livechat.
• Troubleshoot issues related to server performance, DNS, and CMS deployments.
• Provide clear, timely updates and documented solutions to help customers.

Skills

Problem solving

English proficiency

Customer support

Technical troubleshooting

Tools

Linux

SSH

PHP

MySQL

WordPress

cPanel

Job description

We’ve got an incredible brand — now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do — it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us.And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About the Role

What You’ll Do

In this role, you should be a keen problemsolver andhavea good levelof written and spoken English. The role primarily involves helping clients and prospective clients useour hosting service, answering technical queriesmainly throughsupport tickets and livechat.

We use a standard hosting stack comprising cPanel, Linux, Apache, MySQL, and PHPsoexperience with these technologies is crucial.The majority ofthe sites we host willrun a CMS like WordPress, so experience from a user or management perspective of WordPress is also desirable.

What You’ll Bring

• Accessing a Linux server with SSH
• Minimal D3/S1
• 1year experience
• Using common command line tools, like grep, vi/nano,chmod/chown.htaccessfiles, rewrite rules, IP blocking
• Basic PHP scripting and syntax, php.ini configuration variables
• MySQL connection strings, basic SQL syntax, and common error messages
• Identifyingand diagnosing server performance problems (CPU,iowait, swap)
• Migrating websites manually between servers
• Managing DNS and nameservers.

Why You’ll Love It Here

Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.

Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.

Our Values

At Hosting.com, success is always shared — with our people, our customers, and our communities.

Which of the following types of qualifications do you have?

How many years' experience do you have as a Support Engineer?

How many years' experience do you have using SQL queries?

How would you rate your English language skills?

Which of the following programming languages are you experienced in?

Which of the following Relational Database Management Systems (RDBMS) are you experienced with?

How much notice are you required to give your current employer?

Are you willing to relocate for this role?