Tech Lead, B2B Travel Partnerships

Agoda; Kota Bandung; On-site; IDR 431,499,464 - 755,124,062; Full time

Benefits offered by this job

Relocation support

Job summary

Agoda seeks a Technical Account Manager in Bangkok to drive B2B partnership growth and optimize connectivity with Agoda’s largest partner hotels. You will manage end-to-end technical accounts, own API integrations and data workflows, and collaborate with product teams to shape future features.

You will also automate processes, resolve connectivity issues, and translate business needs into technical requirements, all while leveraging data insights to inform strategy.

Qualifications

• Bachelor’s degree in a quantitative, engineering, or computer science field.
• 4–6+ years of hands-on experience in technical account management, solutions engineering, or similar roles in technology or travel industries.
• Demonstrated strong analytical skills, with a proven ability to leverage data and insights to drive business strategy and decisions.
• Highly organized and capable of managing multiple priorities across concurrent projects in a fast-paced environment.
• Strong problem-solving skills and a self-starter mentality – able to identify opportunities, relentlessly drive growth, and push projects over the finish line.
• Practical experience with API integrations/data transfers, with strong proficiency in SQL and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Drive the profitable growth of Agoda’s Strategic Partnerships/Travel Distribution business.
• Manage end‑to‑end technical account management for Agoda’s largest B2B accounts.
• Take full ownership of connection performance, including new builds, rebuilds, upgrades, day‑to‑day success rates, and ensuring optimal access to inventory, rates, rate plans, content, and availability.
• Extract and analyze complex data sets to identify trends, opportunities, and areas for improvement.
• Collaborate cross‑functionally (especially with Product Managers) to identify business needs and influence the design and prioritization of next‑generation features.
• Automate business processes to support operational efficiency and scalability.
• Identify and resolve technical issues impacting client connectivity, ensuring seamless operations.
• Serve as a trusted advisor to B2B clients, translating business needs into technical requirements.

Skills

API integrations

SQL

Excel

Data analysis

Python

XML

Communication skills

Education

Bachelor’s degree in quantitative, engineering, or computer science

Job description

Agoda seeks a Technical Account Manager in Bangkok to drive B2B partnership growth and optimize connectivity with Agoda’s largest partner hotels. You will manage end-to-end technical accounts, own API integrations and data workflows, and collaborate with product teams to shape future features.

You will also automate processes, resolve connectivity issues, and translate business needs into technical requirements, all while leveraging data insights to inform strategy.