Team Leader - XDR Security

Packet Systems Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Packet Systems Indonesia is seeking an experienced XDR Engineer to oversee on-site security services and act as a liaison between the client and XDR support teams. You will guide the residential engineering team, define goals, and implement preventive and corrective maintenance strategies to achieve client objectives.

The role requires a strong IT-security tools background, leadership capabilities, and excellent English communication.

Qualifications

• Bachelor's degree in information systems or similar from a reputable university
• 4 years of experience managing Cortex XDR product including post-sales and operations
• Valid Palo Alto XDR certification (XDR Engineer or PCDRA)
• Minimum 2 years in team-leading responsibilities, managing on-site security service for clients
• Strong portfolio in IT-security tools, focusing on Endpoint security (AV/EDR/XDR) and cyber-attack defense

Responsibilities

• Overseeing all work activities performed by the residential engineer
• Liaising between the XDR support team and the client, sharing information and providing consultative input
• Setting team goals aligned with service objectives and activities
• Creating and implementing service strategies for preventive and corrective maintenance to meet client goals
• Overseeing daily operational activities of the team
• Providing recommendations for best practices in XDR usage and integration with the client's IT system
• Acting as PIC for documentation integrity, especially post-integration docs
• Preparing corrective and preventive maintenance reports for client presentation
• Coordinating with operators during XDR integration or installation
• Managing ad-hoc client requests

Skills

Leadership

Team leadership

English proficiency

Time management

Pressure handling

Education

Bachelor's Degree in Information Systems

Palo Alto XDR Certification (PA-XDR)

Tools

Cortex XDR

Palo Alto XDR Platform

Job description

• Having a Bachelor's Degree in Information System (or similar Major) from a reputable university
• Possessing a solid 4 years experience in managing Palo Alto's Cortex XDR product, with a combined scope of post-sales and operation
• Must possessed a valid Palo Alto's XDR certification for either "Palo Alto's XDR Engineer" or "PCDRA"
• A minimum of 2 years experience in a team leading responsibilities, managing an on-site security service for the client
• Strong and proven portfolio in an IT-security tools, focusing in Endpoint security platform such as AV/EDR/XDR, Malware Anlysis, and other cyber-attacks defender
• Excellent leadership quality, able to manage and evenly distribute the team's task and workload effectively
• Good english capability, both for written and verbal
• Able to work under preassure; excellent target fullfilment orientation within a constrained time-line

Job Description:

• Responsible for overseeing all work activities performed by the residential engineer
• Able to act as a liaison between the XDR support team and the client, including information-sharing and partial consultative approach
• Responsible for determining the team's goals in accordance of service's objective and team activities
• Create and implement service strategies in terms of preventive and corrective maintenance, in the hope of achieving the client's desired goals.
• Assist in overseeing the team's daily operational activities.
• Provide recommendations for best practices in the use of XDR solution, including their procedures to integrate with the client's IT system
• Act as a PIC for documentation's integrity, especially for post-integration documentation
• Responsible for preparing Corrective Maintenance and Preventive Maintenance reports, which are to be presented to the client side
• Coordinate with operators regarding the preparation and configuration which are required during the XDR integration or installation process
• Managing every ad-hoc request from the client