XDR Security Team Lead

Packet Systems Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Packet Systems Indonesia is seeking an experienced XDR Engineer to oversee on-site security services and act as a liaison between the client and XDR support teams. You will guide the residential engineering team, define goals, and implement preventive and corrective maintenance strategies to achieve client objectives.

The role requires a strong IT-security tools background, leadership capabilities, and excellent English communication.

Qualifications

• Bachelor's degree in information systems or similar from a reputable university
• 4 years of experience managing Cortex XDR product including post-sales and operations
• Valid Palo Alto XDR certification (XDR Engineer or PCDRA)
• Minimum 2 years in team-leading responsibilities, managing on-site security service for clients
• Strong portfolio in IT-security tools, focusing on Endpoint security (AV/EDR/XDR) and cyber-attack defense

Responsibilities

• Overseeing all work activities performed by the residential engineer
• Liaising between the XDR support team and the client, sharing information and providing consultative input
• Setting team goals aligned with service objectives and activities
• Creating and implementing service strategies for preventive and corrective maintenance to meet client goals
• Overseeing daily operational activities of the team
• Providing recommendations for best practices in XDR usage and integration with the client's IT system
• Acting as PIC for documentation integrity, especially post-integration docs
• Preparing corrective and preventive maintenance reports for client presentation
• Coordinating with operators during XDR integration or installation
• Managing ad-hoc client requests

Skills

Leadership

Team leadership

English proficiency

Time management

Pressure handling

Education

Bachelor's Degree in Information Systems

Palo Alto XDR Certification (PA-XDR)

Tools

Cortex XDR

Palo Alto XDR Platform

Job description

Packet Systems Indonesia is seeking an experienced XDR Engineer to oversee on-site security services and act as a liaison between the client and XDR support teams. You will guide the residential engineering team, define goals, and implement preventive and corrective maintenance strategies to achieve client objectives.

The role requires a strong IT-security tools background, leadership capabilities, and excellent English communication.