Systems Analyst

The Luxury Collection; Provinsi Bali; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

The Luxury Collection in Bali seeks an IT Analyst to install, configure, manage, and support computer networks and hotel systems. You will train users, troubleshoot issues, and ensure security and reliability across LAN/WAN and server environments.

Responsibilities include planning IT-related projects, maintaining inventory, and providing end-user support for all applications, while upholding Marriott’s standards for service and confidentiality. Fluency in English is required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 1–2 years of experience as a Systems Analyst, IT Analyst, or similar role.
• Experience in hospitality, luxury hotels, or service industries is a plus.
• Experience supporting hotel operational systems (PMS, POS, ERP, HRIS).
• Working proficiency in English.

Responsibilities

• Install, configure, and maintain IT systems and networks for hotel operations.
• Provide end-user support and training on applications and security best practices.
• Troubleshoot hardware/software, LAN/WAN, and network issues; coordinate with vendors as needed.
• Plan and implement system enhancements with a focus on reliability and data integrity.
• Maintain inventory of equipment and ensure backup processes and security measures are in place.

Skills

Systems Analysis

English Proficiency

Education

Bachelor's Degree in IT / CS / IS

Job description

Additional Information

Job Number26147708

Job CategoryInformation Technology

LocationOne Marriott Drive, Need Address, Bali 80361, Indonesia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Hotel Description A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

Position Summary Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 1-2 years of experience as a Systems Analyst, IT Analyst, or similar role.
• Previous experience in hospitality, luxury hotels, resorts, or service-oriented industries is preferred.
• Experience supporting hotel operational systems, including PMS, POS, ERP, and HRIS platforms.
• Candidates must possess at least a working proficiency in English.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.