Chief Butler

The Luxury Collection; Provinsi Bali; On-site; IDR 1,266,052,000 - 1,808,645,000; Full time

Job summary

The Luxury Collection Resort & Spa, Jimbaran, Bali seeks a Chief Butler to lead the Butler team and deliver exceptional guest experiences from pre-arrival to departure.

You will have 5–7 years of luxury hospitality experience, including 2–3 years in a Butler leadership role, and a track record with internationally recognized luxury brands or villas. You will manage staffing, budgets, and service standards to maximize financial goals while maintaining guest relations.

Qualifications

• Bachelor's degree in hospitality management or related field.
• 5-7 years in luxury hospitality, with 2-3 years in Butler leadership.
• Experience with internationally recognized luxury brands or similar properties.
• Experience managing Butler services for villas, suites, residences or luxury accommodations.

Responsibilities

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms daily and prepares work assignments for staff.
• Inventories stock and ensures proper supplies and uniforms.
• Supports and supervises an effective inspection program for guestrooms and public spaces.
• Manages department budgets and works to achieve or exceed goals.
• Supervises housekeeping shift operations and enforces standards and procedures.
• Communicates needs to staff and follows up for understanding.
• Participates in departmental meetings and aligns goals to guest satisfaction.

Skills

Butler leadership

Luxury hospitality

Staff supervision

Guest service

Education

Bachelor's Degree in Hospitality Management

Diploma in Hotel Administration

Job description

Additional Information

Job Number26136855

Job CategoryHousekeeping & Laundry

LocationOne Marriott Drive, Need Address, Bali 80361, Indonesia VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Hotel Description

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

Job Summary

The Chief Butler is a Butler leader with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. He/she the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Chief Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.
• Minimum 5-7 years of progressive luxury hospitality experience, including at least 2-3 years in a Butler leadership or supervisory role.
• Previous experience with internationally recognized luxury brands or similar luxury hotels/resorts is highly preferred.
• Experience managing Butler Services for villas, suites, residences, or luxury accommodations.

CORE WORK ACTIVITIES

Managing Butler Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and for tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the brand's service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.