Syariah Customer Care Leader

AIA Indonesia; Jakarta Pusat; Sur place; IDR 100 440 000 - 156 240 000; Plein temps

Résumé du poste

AIA Indonesia is seeking an experienced Customer Care (Syariah) leader to drive exemplary service across all touchpoints while ensuring Syariah compliance and regulatory standards. You will oversee operations, resolve complaints, and track CSAT and NPS to steer improvements.

Collaborate with Commercial and Product teams, train staff on Syariah principles, and align ParentCo and NewCo customer care with strategic objectives in a fast-paced environment.

Qualifications

• Minimum bachelor degree in related field.
• At least 4 years’ experience in Customer Service and 3 years’ experience in Complaint Handling.
• Strong analytical skills and problem solving.
• Excellent communication, interpersonal, negotiation and organizational skills.
• Proficient in Windows (Word/Excel/PowerPoint/Visio).
• Good knowledge of risk assessment analysis of company loss and image.
• Able to work in fast-paced environment with a positive attitude and service orientation.

Responsabilités

• Oversees customer care operations and complaint resolution across channels.
• Implements CSAT and NPS tracking to inform service strategy.
• Ensures all communications and dispute resolution align with Syariah principles and regulatory standards.

Connaissances

Analytical skills

Problem solving

Communication

Interpersonal skills

Negotiation

Organizational skills

Windows software

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

AIA Indonesia is seeking an experienced Customer Care (Syariah) leader to drive exemplary service across all touchpoints while ensuring Syariah compliance and regulatory standards. You will oversee operations, resolve complaints, and track CSAT and NPS to steer improvements.

Collaborate with Commercial and Product teams, train staff on Syariah principles, and align ParentCo and NewCo customer care with strategic objectives in a fast-paced environment.