Support Farm Operator - Ps Kabuh

Id7U Pt Multi Farmindo Jaya; Indonesia; Remote; IDR 1,200,000,000 - 2,400,000,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Remote work

Job summary

WhatJobs Direct is seeking a Remote Farm Management Software Specialist to support and train farmers and agribusinesses on our farm management software. This fully remote role focuses on implementation success, practical guidance, and ongoing client satisfaction to optimize operations and profitability.

You will deliver online training, assist with setup and data migration, and create helpful guides while collaborating with product teams to continually improve the software and customer

Qualifications

• Bachelor's degree or higher in Agricultural Science, Agronomy, Computer Science, Information Technology, or related field.
• Minimum 3 years in technical support, customer success, or similar, preferably in AgTech.
• Strong knowledge of farm operations and common agricultural challenges.
• Experience with farm management software or ERP systems.

Responsibilities

• Provide remote technical support and troubleshooting for users of farm management software.
• Conduct online training sessions and webinars to educate clients on features.
• Assist clients with software setup, configuration, and data migration.
• Develop user guides, FAQs, and knowledge base articles.
• Gather feedback and work with product team to identify improvements.
• Advise clients on best practices for data management and operational planning.
• Stay updated on new features and agricultural tech developments.
• Help improve customer support processes and strategies.

Skills

Technical support

Customer success

Remote work

Education

Bachelor's degree in Agricultural Science or related field

Tools

Farm management software

ERP systems

Job description

Remote Farm Management Software Specialist

About the Role

Our client, WhatJobs Direct, is seeking a knowledgeable and customer-focused Remote Farm Management Software Specialist to join their innovative technology team. This fully remote role is crucial for supporting clients in the effective implementation and utilization of our farm management software solutions. You will provide technical assistance, training, and best practice guidance to farmers and agricultural businesses, helping them leverage technology to optimize operations, improve decision-making, and enhance profitability. As a remote-first organization, we foster a collaborative and supportive environment where your expertise can directly impact agricultural productivity worldwide. This is an exciting opportunity to combine your technical skills with your passion for agriculture.

Key Responsibilities

• Provide remote technical support and troubleshooting for farm management software users.
• Conduct online training sessions and webinars to educate clients on software features and functionalities.
• Assist clients with software setup, configuration, and data migration.
• Develop and maintain comprehensive user guides, FAQs, and knowledge base articles.
• Gather user feedback and collaborate with the product development team to identify areas for software improvement.
• Advise clients on best practices for data management, record-keeping, and operational planning using the software.
• Stay up-to-date with the latest features and developments in farm management software and agricultural technology.
• Contribute to the continuous improvement of customer support processes and strategies.
• Build strong relationships with clients, ensuring their satisfaction and success with the software.

Requirements

• Bachelor's degree in Agricultural Science, Agronomy, Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, customer success, or a related role, preferably within the agricultural technology (AgTech) sector.
• Strong understanding of farm operations, agricultural practices, and common challenges faced by farmers.
• Familiarity with farm management software or similar enterprise resource planning (ERP) systems.
• Excellent problem-solving, analytical, and communication skills.
• Proficiency in conducting online training and presentations.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Customer-centric approach with a passion for helping others succeed.
• Experience with data management and reporting tools is a plus.

Benefits

This fully remote position offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, and generous paid time off. You will benefit from a flexible work schedule and the ability to work from any location, promoting a healthy work-life balance. Our client is committed to providing ongoing professional development and training opportunities. Join a dynamic and growing company at the forefront of agricultural technology, making a tangible difference in how farms operate globally. This role offers the chance to contribute your technical and agricultural expertise within a supportive, remote-first culture.