Store Manager (Luxury Bag Brand)

PT Talenta Eksekutif Asia; Jakarta Pusat; On-site; IDR 167,400,000 - 267,840,000; Full time

Job summary

PT Talenta Eksekutif Asia is seeking an experienced Store Manager to lead a luxury boutique in South Jakarta. The role focuses on delivering premium service, driving sales, and maintaining high-end brand standards in a premium mall environment.

The ideal candidate has 3–5 years of luxury fashion or handbag brand leadership, strong team management skills, and a clienteling mindset to strengthen customer loyalty across a discerning clientele.

Qualifications

• Bachelor's Degree in any major.
• 3–5 years of luxury retail management experience.
• Experience with brand KPIs and clienteling is preferred.
• Strong leadership and communication skills.
• Detail-oriented with strong customer-service orientation.
• Basic English communication skills.

Responsibilities

• Lead daily boutique operations and ensure luxury service standards.
• Drive sales performance and achieve KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
• Build strong customer relationships through luxury clienteling strategies.
• Ensure visual merchandising and store presentation aligns with brand standards.
• Coach and develop store staff; manage scheduling and onboarding.
• Oversee inventory accuracy and stock management.
• Coordinate store reporting with head office actions.

Skills

Sales management

Customer engagement

Retail operations

Leadership

Problem solving

Interpersonal skills

Communication

English communication

Education

Bachelor's degree

Job description

This role requires the candidate to work in Jakarta, Indonesia.

Client Overview:

Our client is a leading luxury retail group in Indonesia specializing in premium fashion, leather goods, and lifestyle brands, with boutiques located in prestigious shopping destinations across major cities. The company is known for delivering high-end retail experiences through exclusive product collections, elegant store environments, and exceptional customer service tailored to luxury consumers.

As part of its continued retail growth, the company is seeking an experienced retail leader to manage one of its luxury fashion boutiques in South Jakarta. The business is looking for a commercially driven and service-oriented professional capable of maintaining luxury retail standards while driving strong store performance and customer loyalty.

Job Role:

The Store Manager will be responsible for leading overall boutique operations, driving sales performance, managing the store team, and ensuring premium customer experiences aligned with luxury retail standards. This role focuses on achieving commercial targets, strengthening customer relationships through clienteling strategies, and maintaining operational excellence within a high-end fashion retail environment.

The ideal candidate is an experienced luxury retail professional with strong exposure to premium fashion or luxury bag brands, capable of leading teams, managing store KPIs, and delivering exceptional service to upscale customers in premium mall locations.

Key Responsibilities:

• Lead daily boutique operations and ensure excellent luxury customer service standards.
• Drive store sales performance and achieve KPIs including Sales Turnover, ATV, UPT, AUR, and customer retention.
• Build strong customer relationships through luxury clienteling strategies.
• Ensure visual merchandising and store presentation align with brand standards.
• Lead, coach, and develop store staff to achieve sales and service excellence.
• Manage staff scheduling, recruitment support, onboarding, and performance evaluations.
• Oversee inventory accuracy, stock management, and after-sales service quality.
• Coordinate store reporting and operational matters with head office teams.

Candidate Requirements:

• Bachelor's Degree in any major.
• Minimum 3–5 years of experience in luxury retail management, particularly within luxury fashion, handbags, or accessories brands.
• Strong experience in sales management, customer engagement, and retail operations.
• Familiarity with luxury retail KPIs and clienteling strategies.
• Strong leadership, communication, interpersonal, and problem-solving skills.
• Professional appearance, detail-oriented mindset, and strong customer-service orientation.
• Basic English communication skills.

Job Code: #600