Store Manager

m&g life global; Indonesia; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

m&g life global in Indonesia seeks a capable Store Manager to lead daily store operations, drive sales, and manage a multicultural team. You will coordinate inventory, ensure exceptional customer service, and align local promotions with global brand standards. The role requires strong leadership and a hands-on approach to store performance.

Ideal candidates have a Diploma (D3) or equivalent experience, proven people management skills, and familiarity with retail software to optimize processes.

Qualifications

• Experience in retail management, team leadership and international brand market entry.
• Diploma (D3) preferred; relevant experience may be considered in lieu of formal education.
• Strong leadership, communication, problem-solving, and customer service orientation.

Responsibilities

• Sales Management: Drive store sales to meet targets by developing local strategies aligned with global objectives.
• Staff Supervision: Recruit, train, and manage a multicultural team.
• Inventory Management: Oversee stock levels and supplier coordination.
• Customer Service: Maintain high service standards and address queries.
• Financial Management: Manage the store budget and financial reporting.
• Store Presentation: Maintain a clean, organized, and visually appealing store.
• Marketing & Promotions: Collaborate with marketing on campaigns and brand alignment.
• Safety & Security: Ensure health and safety compliance and loss prevention.
• Reporting & Analysis: Prepare reports and provide insights to headquarters.

Skills

Leadership

Staff supervision

Communication

Problem solving

Customer service orientation

Attention to detail

Decision making under pressure

Education

Diploma (D3) preferred

Tools

Retail software

Basic IT installation

Job description

• Sales Management: Drive store sales to meet targets by developing kids local strategies aligned with global sales objectives and KPIs.
• Staff Supervision: Recruit, train, and manage a multicultural team, ensuring staff are well-versed in products, sales techniques, and store policies.
• Inventory Management: Oversee stock levels, supplier coordination, and regular inventory checks while ensuring efficient communication with headquarters.
• Customer Service: Maintain high standards of service, addressing customer queries and complaints to ensure satisfaction and loyalty.
• Financial Management: Manage the store’s budget, cash flow, and financial reporting, ensuring alignment with headquarters' financial procedures.
• Store Presentation: Maintain a clean, organized, and visually appealing store with attractive displays and well-maintained merchandise.
• Marketing & Promotions: Collaborate with marketing to implement campaigns, ensuring alignment with brand guidelines and local customer engagement.
• Safety & Security: Ensure health and safety compliance while managing store security to prevent theft and loss.
• Reporting & Analysis: Prepare reports on key performance metrics and provide insights to headquarters for continuous improvement.

Skills & Qualifications:

• Experience: Proven experience in retail management, team leadership, and international brand market entry.
• Education: Diploma (D3) preferred, but relevant experience may be considered in lieu of formal education.
• Skills: Strong leadership, communication, problem-solving, customer service orientation, and proficiency in retail software. Familiarity with basic IT installation.
• Language proficiency: English and Indonesian.
• Attributes: Adaptable, detail-oriented, and capable of decision-making under pressure in a multicultural environment.
• International Market Experience: Experience in brand expansion in Southeast Asia is a plus.