Staf Pengelola Vinyl & Audio

Bottega Italiana Bali; Indonesia; Sur place; IDR 33 480 000 - 55 800 000; Plein temps

Résumé du poste

Hilton Bali Kuta membuka posisi Operator Telepon untuk tim Layanan Tamu dan Front Office. Tugas utama mencakup menjawab panggilan tamu, memberikan informasi fasilitas hotel, menanggapi permintaan secara sopan, dan berkoordinasi dengan departemen terkait untuk tindak lanjut cepat.

Posisi ini menuntut pengalaman di layanan tamu, front office atau call center, kemampuan komunikasi yang kuat, serta kemampuan mengelola volume panggilan tinggi.

Qualifications

• Pengalaman sebelumnya dalam layanan tamu, front office, atau peran call center di industri perhotelan.
• Kemampuan berkomunikasi lisan dan sopan santun yang tinggi.
• Mampu menangani volume panggilan tinggi dan permintaan ganda secara efisien.
• Terbiasa dengan hotel PMS dan protokol layanan (lebih disukai).
• Fasih berbahasa Inggris; bahasa lain menjadi nilai tambah.

Responsabilités

• Menangani panggilan tamu, memberikan informasi hotel dan fasilitas lokal, serta menangani permintaan secara efisien.
• Menanggapi pertanyaan dengan profesionalitas dan sopan santun, menjaga pengalaman tamu yang positif.
• Meneruskan permintaan tamu ke departemen terkait dan memastikan tindak lanjut tepat waktu.

Connaissances

Guest service

Front office

Call center

Verbal communication

Interpersonal skills

Fluent in English

Outils

Hotel PMS

Description du poste

About the latest Staf pengelola vinyl audio Jobsin Kuta !

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Exceptional Hospitality Starts with You**
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As an **Telephone** **Operator** , you're not just handling incoming telephone calls - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
+ **Guest Call Handling:** Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
+ **Service & Communication:** Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
+ **Coordination & Follow-Up:** Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
+ **Issue Resolution:** Address guest complaints and proactively prevent service disruptions.
+ **Documentation:** Maintain accurate logs of guest interactions and update guest profiles for future personalization.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
+ Previous experience in guest service, front office, or call center roles within hospitality.
+ Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously.
+ Capable of managing high call volumes and multiple requests efficiently.
+ Skilled in resolving guest issues with discretion and a proactive approach.
+ Familiarity with hotel PMS and service protocols is preferred.
+ Fluent in English; additional languages are a plus.
+ Available to work varied shifts, including nights, weekends, and holidays.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.