Sr. Workforce Transformation Consultant/Lead

PT Rakamin Kolektif Madani; Jakarta Selatan; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

PT Rakamin Kolektif Madani seeks a Sr. Workforce Transformation Consultant/Lead to drive end-to-end transformation by aligning people, process, and technology across up to four client engagements. You will coordinate Sr.

Product Consultants, maintain executive relationships, and pursue expansion opportunities. You will lead change management, stakeholder alignment, and ensure measurable business impact with a strong focus on adoption and outcomes.

Qualifications

• Education: Bachelor’s or Master’s degree in Business, Management, Engineering, Industrial Engineering, or a related field
• Experience: Minimum 5–8 years in project/program management, management consulting, or organizational transformation, including at least 2–3 years leading multi-stakeholder engagements at the executive/C-level
• Proven track record of leading end-to-end transformation programs that connect People, Process, and Technology, with clear evidence of measurable business impact
• Demonstrated experience managing a portfolio of multiple concurrent engagements (2–4 projects) with competing priorities and deadlines
• Strong track record in change management and stakeholder alignment, including managing resistance, driving buy-in, and securing executive sponsorship
• Experience owning client relationships at the executive level, including contract renewal, account growth, or upsell/cross-sell conversations
• Familiar with delivery methodologies (Agile/Waterfall/Hybrid), project governance, RAID management, and scope control practices
• Comfortable making trade-off decisions and escalation calls under ambiguity, incomplete information, or conflicting stakeholder interests
• Experience leading or coordinating cross-functional teams without formal direct-report authority
• Sound commercial/business acumen — translate delivery outcomes into business value, identify expansion or upsell opportunities
• Mature communication, presentation, and negotiation skills, with experience presenting to VP/C-level audiences
• Experience mentoring or enabling other consultants/leads is a strong plus
• Prior exposure to HR services, recruitment, technology, or SaaS is an advantage
• Good communication in Bahasa Indonesia and English (written & spoken) including executive-level reports and presentations
• Based in Jabodetabek with in-person collaboration requirements
• Willing to travel within Jabodetabek as needed

Responsibilities

• Define the transformation strategy, roadmap, and success metrics for each client engagement
• Translate ambiguous client problems into a structured transformation plan spanning people, process, and technology
• Set direction and priorities across the portfolio of engagements
• Oversee delivery across multiple engagements (up to 4 projects) ensuring scope, timeline, and quality
• Coordinate Sr. Product Consultants on solution direction, milestones, and quality
• Review and approve trade-off decisions and scope escalations
• Monitor portfolio risks, issues, and dependencies (RAID) and intervene early
• Track portfolio progress and outcomes to leadership on a regular cadence
• Lead change management planning and execution within the client organization
• Facilitate alignment across stakeholders and manage resistance
• Act as escalation point for client conflicts
• Own and maintain the client relationship at the executive level
• Identify expansion or upsell opportunities and coordinate with sales
• Represent the company in client meetings and industry events
• Support contract renewal discussions by demonstrating value
• Ensure solution adoption and measure business outcomes after implementation
• Define and monitor success criteria and conduct retrospectives to improve playbooks

Skills

PM tools

Google Workspace

Presentation tools

Client engagement

Dashboarding

Education

Bachelor’s or Master’s degree in Business/Management/Engineering

Tools

CRM systems

Jira

Looker Studio

Job description

Sr. Workforce Transformation Consultant/Lead

Project/program management tools (e.g. Asana, Notion, Jira)

Google Workspace

Presentation & stakeholder communication tools (e.g. PowerPoint/Google Slides)

Client engagement / delivery tracking (CRM or similar)

Reporting & dashboarding tools for portfolio-level visibility (e.g. Google Sheets/Excel, Looker Studio)

Required Qualifications

Education: Bachelor’s or Master’s degree in Business, Management, Engineering, Industrial Engineering, or a related field

Experience: Minimum 5–8 years in project/program management, management consulting, or organizational transformation, including at least 2–3 years leading multi-stakeholder engagements at the executive/C-level

Proven track record of leading end-to-end transformation programs that connect People, Process, and Technology, with clear evidence of measurable business impact (e.g. adoption rate, cost efficiency, revenue impact)

Demonstrated experience managing a portfolio of multiple concurrent engagements (2–4 projects) with competing priorities and deadlines

Strong track record in change management and stakeholder alignment, including managing resistance, driving buy-in, and securing executive sponsorship

Experience owning client relationships at the executive level, including contract renewal, account growth, or upsell/cross-sell conversations

Familiar with delivery methodologies (Agile/Waterfall/Hybrid), project governance, RAID (Risks/Assumptions/Issues/Dependencies) management, and scope control practices

Comfortable making trade-off decisions and escalation calls under ambiguity, incomplete information, or conflicting stakeholder interests

Experience leading or coordinating cross-functional teams (e.g. Sr. Product Consultants, Product Consultants, Designers) without necessarily having formal direct-report authority

Sound commercial/business acumen — able to translate delivery outcomes into business value, and identify expansion or upsell opportunities within existing accounts

Mature communication, presentation, and negotiation skills, with experience presenting to VP/C-level audiences and handling difficult conversations (e.g. scope disputes, delivery delays, budget constraints)

Experience mentoring, coaching, or enabling other consultants/leads is a strong plus

Prior exposure to industries such as HR services, recruitment, technology, or SaaS is an advantage

Good communication in both Bahasa Indonesia and English (written & spoken), including the ability to produce executive-level reports and presentations in both languages

Based in Jabodetabek, as this role involves direct, in-person collaboration with clients and delivery teams in the area

Willing to travel to client sites within Jabodetabek (and occasionally outside) as needed

Job Description

As a Project Leader, you are responsible for leading end-to-end transformation by connecting people, process, and technology to ensure measurable business impact and sustainable change. You hold end-to-end accountability for up to 4 client engagements, coordinating Sr. Product Consultants and the delivery team beneath them, while owning the client relationship at the executive level.

Key Responsibilities

Define the transformation strategy, roadmap, and success metrics for each client engagement, in alignment with the client’s business objectives

Translate ambiguous or high-level client problems into a structured transformation plan spanning people, process, and technology

Set direction and priorities across the portfolio of engagements, balancing client urgency against team capacity

Delivery Oversight

Oversee delivery across multiple engagements (up to 4 projects at a time), ensuring each stays on scope, timeline, and quality expectations

Coordinate Sr. Product Consultants (up to 2 per project) on solution direction, delivery milestones, and quality bar — a coordination relationship, not a formal direct-reporting line

Review and approve trade-off decisions and scope escalations raised by Sr. Product Consultants before they affect client commitments

Monitor portfolio-level risks, issues, and dependencies (RAID), and intervene early when engagements show signs of derailing

Track and report portfolio-level progress, risks, and outcomes to leadership (e.g. CTO/Delivery Lead) on a regular cadence

Change Management & Stakeholder Alignment

Lead change management planning and execution within the client organization, including stakeholder mapping, communication plans, and adoption strategies

Facilitate alignment across client stakeholders who may have competing priorities, and manage resistance to change constructively

Act as the primary escalation point for client-side conflicts or concerns that Sr. Product Consultants cannot resolve at their level

Client Relationship & Business Growth

Own and maintain the client relationship at the executive/C-level, acting as the main point of contact for engagement health and strategic conversations

Identify and pursue expansion or upsell opportunities within existing accounts, in coordination with the sales/business development team

Represent the company in client meetings, steering committees, industry events, or networking activities as needed

Support contract renewal discussions by demonstrating delivered value and building the business case for continued engagement

Outcome Ownership

Ensure solution adoption and business outcomes are achieved — not just delivered — by tracking post-implementation usage, impact, and client satisfaction

Define and monitor success criteria for each engagement (e.g. adoption rate, efficiency gains, client satisfaction scores) and course-correct when targets are at risk

Conduct engagement retrospectives to capture lessons learned and improve delivery playbooks for future projects