Sr Officer-Retail Store App Development

Indosat; Indonesia; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Indosat seeks a Staff-level Software Architect to lead the Retail & Store System Integration initiative across Owned Store, Direct Sales, and Partner Store journeys. You will align business goals with technical roadmaps, coordinating cross-functional teams to deliver scalable, secure mobile and web applications.

You will shepherd modernization initiatives, explore AI/ML and real-time analytics, and ensure UX remains trustworthy and intuitive for agents and customers alike.

Qualifications

• Bachelor's degree in CS/IT or equivalent.
• 3+ years delivering retail store ecosystem apps and digital solutions.
• Deep knowledge of Siebel CRM, Logistics/ERP, and eKYC biometric verification.
• Knowledge of integration using SOAP and JSON.
• Experience with Agile methodologies and cross-functional teams.
• Security concepts for SPA/mobile apps (OAuth2, SSO, JWT).
• Understanding Microservices, Docker, Kubernetes.
• Strong communication and presentation skills.
• UI/UX translation via Figma into technical requirements.

Responsibilities

• Lead agile development teams delivering retail platform features.
• Oversee the full software development lifecycle (planning, coding, testing, deployment).
• Work with business users to understand feature requirements and goals.
• Translate business needs into technical solutions and implementation plans.
• Prioritize deliverables balancing speed, quality, and value.
• Drive modernization: microservices, API-first, cloud-native solutions.
• Explore emerging tech (AI/ML, personalization, real-time analytics).
• Promote continuous improvement through innovation and technical excellence.

Skills

Agile learner

Collaborative

Holistic planning

Quality & results

Proactive

Education

Bachelor's in CS/IT

Tools

Docker

Kubernetes

Siebel CRM

SOAP/JSON integration

Job description

The purpose of the Retail & Store System Integration role is to serve as the strategic architect of the IOH Retail & Store System (Owned Store, Direct Sales, Partner Store) journey including supporting system such as (POSS, Queueing System, Digital Vending Machine, Siebel, Logistic/ERP), ensuring the application is both a commercial powerhouse and a user-friendly tool.

• Conduct deep-dive assessments of IOH Retail & Store Application Ecosystem (POSS, Queueing Management, Digital Vending Machine) and user feedback to identify friction points within the application, translating complex metrics into actionable development insights.
• Lead an iterative "test and learn" approach, consistently refining application features to stay ahead of evolving technology and shifting market demands.
• Prioritize the user experience to ensure the application isn't just functional but also fostering trust and stability from daily use by Agent & Customer.
• Ensuring all technical implementations are aligned with broader commercial objectives, contributing to the bottom line and maintaining a competitive edge in the market.
• Orchestrate complex project timelines and coordinate cross-functional teams to deliver high-quality application enhancements on schedule and within scope.
• Scope

Area of Responsibilities

Software Development & Delivery Leadership

• Lead and manage agile development teams delivering retail platform features
• Oversee the full software development lifecycle (planning, coding, testing, deployment)

Product & Business Alignment

• Work closely with business users to understand feature requirements and business goals
• Translate business needs into clear technical solutions and implementation plans
• Prioritize technical deliverables to balance speed, quality, and value
• Drive modernization initiatives such as microservices, API-first design, and cloud-native solutions
• Explore and incorporate emerging technologies (e.g., AI/ML, personalization, real-time analytics)
• Promote continuous improvement through innovation and technical excellence

Requirements

Qualification:

• Bachelor's degree in computer science, information technology, or equivalent field.
• Minimum 3 years of experience working in delivering Retail Store Ecosystem (POSS, Queueing System, Digital Vending Machine) and digital solutions, especially on mobile and web-based applications
• Deep knowledge of Siebel CRM, Logistic/ERP & eKYC Biometric Verification Technology
• Deep knowledge of system integration using common communication methods such as SOAP and JSON
• Knowledge and able to work with Agile Approach
• Team player on project-based delivery
• Understanding security principles integrating single page apps, mobile apps, and third-party systems using OAuth2, SSO, JWT.
• Understanding of Microservices architecture and patterns, micro gateway, docker, Kubernetes fundamental.
• Excellent communication and presentation skills and capabilities
• Target oriented problem-solving approach and decision-making capabilities.
• Deep knowledge on navigating the UI/UX requirement using Figma and translates into technical requirements.

Experience:

• Minimum 5 years' hands-on experience in solutioning, architecting and delivering mobile app and website products.
• Product Development, Product management capability, especially on telecommunication industry
• Preferably had various assignments in different functions in Marketing or having experience in working in highly dynamic companies
• Deep understanding of the telecommunication and competitive landscape in Indonesia
• Highly experienced in leading cross functional teams

Skills:

• Agile leaner and responsive to feedback
• Collaborative team player
• Ability to plan holistically
• Quality & Results Orientation

Proactive to ensure goals are met and we stay ahead of the competition

Location: ID

Level: Staff

Employment Status: Permanent

Department: Group Digital Products & Platform

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