Sponsorship Communication Manager

Plan International; Kupang; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Plan International Indonesia is seeking a Sponsorship Communications Manager to be based in Kupang. You will lead strategic sponsorship communications, ensure quality and timely delivery, and uphold safeguarding standards across sponsorship operations and sponsor-child communications.

Collaborating with Programme, Communications, Resource Mobilisation, M&E, Finance and Operations, you will drive innovation, digitalisation, and impact storytelling to strengthen sponsor retention and programme

Qualifications

• Bachelor degree in development management or related field.
• Minimum 5 years in child sponsorship.
• Minimum 2 years field work with children and communities.
• Strong management and coordination skills in NGO settings.
• Ability to work under tight deadlines in a complex environment.
• Clear written and verbal communication in English and Indonesian.

Responsibilities

• Lead quality of sponsorship communication products and ensure compliance.
• Monitor performance, caseloads, KPIs, and processes.
• Ensure meaningful, child-centred engagement with sponsored children and families.
• Strengthen integration between sponsorship and programmes.
• Lead, coach, and develop Sponsorship team.
• Ensure risk management and safeguarding compliance.
• Drive innovation, digitalisation of sponsorship systems.
• Develop impact stories and evidence of sponsorship impact.
• Collaborate with Programme, Communications, RM, M&E, Finance and Operations.

Skills

English writing

Bahasa Indonesia

Analytical thinking

Problem solving

Communication skills

Team building

Negotiation

Education

Bachelor Degree in Development Management or related field

Job description

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Plan International is an independent development and humanitarian organization that advances children’s rights and equality for girls. In Indonesia, Plan International operates since 1969, and in 2017 Yayasan Plan International Indonesia (YPII) was established as a national entity of Plan International in Indonesia. YPII is currently implementing its Country Strategy 5 (CS 5) covering the fiscal year 2023 to 2027, where the country’s purpose is in line with the global Plan International’s Purpose “to advance children’s rights and equality for girls”. Our ambition is to enable at least 3 million girls and young women to be healthy, educated, empowered, safe and protected. It means that we will take action to identify and facilitate the removal of obstacles that prevent children, especially girls, and young women from enjoying their rights and participating fully in Indonesian society. This goal will be achieved by implementing quality programmes and projects as well as influencing decision-makers and key stakeholders to make the required changes.

P osition Summary Sponsorship Communications Manager provides strategic and technical leadership for child sponsorship and sponsorship communications at YPII, ensuring quality, timely delivery, and compliance with global standards and safeguarding requirements. The role manages sponsorship operations, sponsor-child communication, systems, and stakeholder engagement while driving innovation, digitalisation, impact storytelling, and sponsor retention. It also collaborates across functions to integrate sponsorship with programmes, resource mobilisation, communications, safeguarding, finance, and operations to support the sustainability and growth of YPII’s sponsorship portfolio.

Location

This role and project will be based in Kupang. Candidates must be authorized to work in Indonesia as visa sponsorship cannot be provided for this role.

Reporting And Supervision

• Reports to: Resource Mobilization Director, Yayasan Plan International Indonesia.
• Directly supervises: two Sponsorship Specialists and two Sponsorship Supervisors.

Primary Responsibilities

• Lead the delivery and quality of sponsorship communication products, ensuring compliance with Plan International standards, safeguarding requirements, and agreed timelines.
• Monitor sponsorship performance, caseloads, KPIs, and processes across Project Implementation Areas (PIAs), and drive timely improvements.
• Ensure meaningful, child-centred, and safe engagement with sponsored children, families, communities, sponsors, and other stakeholders.
• Strengthen integration between sponsorship and programme implementation, ensuring communications reflect programme impact and benefits for children and communities.
• Lead, coach, and develop the Sponsorship team, ensuring effective performance, balanced workloads, and staff well-being.
• Ensure strong risk management, safeguarding, data protection, and regulatory compliance across all sponsorship activities.
• Drive innovation, digitalisation, and continuous improvement of sponsorship systems, tools, and processes.
• Lead the development of impact stories, evidence, and learning to demonstrate the longer‑term impact of sponsorship and strengthen sponsor experience.
• Collaborate closely with Programme, Communications, Resource Mobilisation, M&E, Finance, and Operations teams to support the sustainability and growth of YPII’s sponsorship portfolio.

Qualifications And Experience

Experience and Knowledge

• Bachelor Degree on Development Management, Social Science, Development Economics, or related field such as Management, International Relations, Public Administration or equivalent.
• Minimum 5 years of work experience in child sponsorship sector.
• Minimum of 2 years of field work with children and communities
• Demonstrated strong management, coordination, teamwork and planning skills with proven ability to function effectively in an NGO sector
• Ability to work in a complex environment with multiple tasks, short deadlines and intense pressure to perform
• Adopts an appropriate communication style when communicating with the whole range of colleagues, partners, Children and communities; exhibits active listening and effective feedback; ability to clearly and convincingly express thoughts and ideas in written and verbal form (proficient).
• Adopts appropriate tools and methodologies to facilitate disadvantaged children, families (knowledgeable).
• Adopts a team style which adds value to work and reinforces good working practices.
• Demonstrates an understanding about the Child Protection Policy and compliance, applies the possible protection measures within the scope of job, and provides inputs for strengthening child protection measures.

Skills

• Excellent writing skills in English and Bahasa Indonesia
• Strong in maintaining simple statistic data
• Strong a nalytical thinking and p roblem-solving skill
• Good c ommunication skills, interpersonal and appropriate to the audience
• Strong team-building and motivational skills
• Strong negotiating, facilitating and influencing skills

Pre-employment checks will be conducted in line with Plan International’s Safeguarding Children and Young People (PSHEA) policy.

Yayasan Plan International Indonesia is committed to protecting children’s rights and ensuring equal opportunity, non-discrimination, and a culture that promotes gender equality, girls’ rights, and inclusion.