Solutions Engineer Intern

Ematic Group; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Competitive pay

Flat and open culture

Global collaboration

Job summary

Ematic Solutions is hiring for a 6-month paid internship in Jakarta. You will join a lean, innovative team and work hands-on with AI-powered tools and CRM platforms, contributing to multi-market campaigns and scalable service models.

The role emphasizes learning, experimentation, and growth, with responsibilities spanning customer support, technical documentation, and API-based workflows. Fresh IT graduates are encouraged to apply.

Qualifications

• Pursuing a Bachelor or higher degree in Information Technology.
• Fresh graduates or final-year students are welcome.
• Strong learning ability in a fast-changing tech environment.

Responsibilities

• Provide customer and technical support related to the company’s CRM platform.
• Document support cases, escalate issues when necessary, and ensure timely resolution.
• Assist in creating technical documentation, FAQs, and knowledge base articles.
• Contribute to platform integrations, including pixel implementation (e.g., via JavaScript/GTM), SDK setups, and API-based workflows.
• Participate in testing, data validation, and QA of integrations to ensure accurate event tracking and data integrity.
• Support internal process improvements and proof-of-concepts for customer-facing and internal initiatives.
• Handle ad-hoc tasks and duties as assigned by the manager.

Skills

Customer support

Technical support

Data analysis

Documentation

Education

Bachelor in IT

Tools

CRM platforms

Microsoft Office

Google Suite

JavaScript

GTM

APIs

Job description

Important: Ematic Solutions will never request any form of payment during our hiring process. All official communication from our team will always come from an @ematicsolutions.com email address.

About Us

Ematic Solutions is pioneering Southeast Asia’s AI Agency model, moving beyond a traditional digital agency to a company engineered for the AI age. Our mission is to infuse AI into everything we do, helping organizations build and optimize high-ROI digital ecosystems. We are a profitable, scalable business with a deep technical DNA and an AI-native workforce. We’re looking for AI-savvy, forward-thinking individuals who are excited to shape the future of marketing with us.

What's The Gig?

In this role, you’ll be part of a lean, innovative, and profitable team that’s engineered for the future of marketing. You’ll work hands-on with AI-powered tools, scalable service models, and multi-market campaigns, delivering real impact for leading organizations. Expect a fast-paced environment where you’ll learn, experiment, and grow as we embed AI into everything we do — from strategy to execution.

Your Responsibilities Will Include

• Be part of challenging assignments and internal projects that contribute to business growth
• Provide customer and technical support related to the company’s CRM platform, including attending to customer queries, troubleshooting issues, and handling technical requests
• Assist in documenting support cases, escalating issues when necessary, and ensuring timely resolution to maintain customer satisfaction
• Support in preparing technical documentation, FAQs, and knowledge base articles to improve internal efficiency and customer self-service
• Contribute to platform integrations, including pixel implementation (e.g., via JavaScript/GTM), SDK setups, and API-based workflows
• Participate in testing, data validation, and quality assurance of integrations, ensuring accurate event tracking and maintaining data integrity across systems
• Assist in internal process improvements, proof-of-concepts, and tool evaluations to support customer-facing and internal initiatives
• Perform other related functions as assigned by your manager, supporting both customer-facing and internal initiatives
• Responsible for ad-hoc assignments, functions, and other related duties as specified by your manager

What We’re Looking For

• Available for a full time internship (6 months, paid internship)
• Preferably a fresh graduate or final year student pursuing a Bachelor or higher Degree in Information Technology in a recognized institution of higher learning, with good academic achievements
• A fast and continuous learner, especially in this fast changing technology driven environment
• Detail oriented and highly organized
• Ability to prioritize, multi-task, and perform effectively under pressure
• Have a strong interest in problem solving translated from data .
• A good team player and aims to continue improving with the team and also able to work within and cross departments
• Have basic knowledge on Microsoft office and Google Suite
• Interest in and familiarity with AI tools (e.g., ChatGPT, Gemini) and a basic understanding of AI concepts such as LLMs, prompting, and AI agents. You’ll have opportunities to apply these skills in real projects and grow your expertise with us.

What We Offer

• Be exposed to and grow your knowledge across the Digital Marketing ecosystem, including Performance Marketing, SEO, Content Marketing, CRM and more
• Competitive pay with an attractive, long-term compensation model
• A flat and open culture that nurtures entrepreneurism and wants to unlock the best version of you.
• Work with a diverse team of smart people who are also fun after work.
• Opportunity to interact with colleagues from different countries and cultures.