AI Solutions Engineer Intern

Ematic Group; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Competitive pay

Flat and open culture

Global collaboration

Job summary

Ematic Solutions is hiring for a 6-month paid internship in Jakarta. You will join a lean, innovative team and work hands-on with AI-powered tools and CRM platforms, contributing to multi-market campaigns and scalable service models.

The role emphasizes learning, experimentation, and growth, with responsibilities spanning customer support, technical documentation, and API-based workflows. Fresh IT graduates are encouraged to apply.

Qualifications

• Pursuing a Bachelor or higher degree in Information Technology.
• Fresh graduates or final-year students are welcome.
• Strong learning ability in a fast-changing tech environment.

Responsibilities

• Provide customer and technical support related to the company’s CRM platform.
• Document support cases, escalate issues when necessary, and ensure timely resolution.
• Assist in creating technical documentation, FAQs, and knowledge base articles.
• Contribute to platform integrations, including pixel implementation (e.g., via JavaScript/GTM), SDK setups, and API-based workflows.
• Participate in testing, data validation, and QA of integrations to ensure accurate event tracking and data integrity.
• Support internal process improvements and proof-of-concepts for customer-facing and internal initiatives.
• Handle ad-hoc tasks and duties as assigned by the manager.

Skills

Customer support

Technical support

Data analysis

Documentation

Education

Bachelor in IT

Tools

CRM platforms

Microsoft Office

Google Suite

JavaScript

GTM

APIs

Job description

Ematic Solutions is hiring for a 6-month paid internship in Jakarta. You will join a lean, innovative team and work hands-on with AI-powered tools and CRM platforms, contributing to multi-market campaigns and scalable service models.

The role emphasizes learning, experimentation, and growth, with responsibilities spanning customer support, technical documentation, and API-based workflows. Fresh IT graduates are encouraged to apply.