Software Engineer BSD City, Indonesia Regular Engineering & IT 2026.10.12

Traveloka; Pagedangan; Presencial; IDR 360.000.000 - 600.000.000; Jornada completa

Descripción de la vacante

Traveloka is seeking a Lead Backend Engineer for the Customer Care team to design the systems your area is built on and set the technical direction with impact on the domain's results.

You will own cross-service architecture, API contracts, and on-call reliability, mentor engineers, and influence the engineering roadmap, including how AI tools are used to speed delivery while guarding risk.

Formación

• You have at least 8 years of backend engineering experience.
• You have designed a system spanning multiple services from scratch and deployed it in production.
• You own system-level tradeoffs like consistency, latency, and cost.
• You decompose ambiguous product problems into clean service architectures.
• You produce clear API contracts and delivery plans.
• You have led a system through significant scale or reliability improvements.
• You set the technical bar through rigorous reviews and mentoring.

Responsabilidades

• Design and ship multi-service systems for Customer Care, owning system-level tradeoffs.
• Decompose product problems into service architectures, API contracts, and plans.
• Set the technical bar through rigorous review and API design.
• Mentor junior to mid-level engineers through review and pairing.
• Act as senior on-call authority to prevent incidents through durable design.
• Influence the engineering roadmap with technical proposals.
• Direct how the team uses AI tools to speed delivery while managing risk.

Conocimientos

Backend architecture

APIs design

System design

Mentoring

AI tooling usage

Production systems

Cross-functional collaboration

Educación

Bachelor's in Computer Science

Descripción del empleo

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000402

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.

We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About the Team

Flight TDM Engineering builds the systems that turn a stressful travel moment into a solved one. When a flight gets cancelled, rescheduled, or delayed across any of Traveloka's eleven markets, the platform you build is what reissues the ticket, calculates the refund, and tells a traveller exactly what happens next — in seconds, not hours. You will write the backend services and customer-facing interfaces that handle disruption at a scale few teams in Southeast Asia ever touch.

This is engineering that sits right where product, operations, and airline complexity collide. You can ship a change and watch it cut handling time on real cases the same week. If you want hard problems — high-volume transactions, messy real-world edge cases, and AI-assisted resolution — and the freedom to design the answer rather than inherit one, this is your team.

About the Job

As a Lead Backend Engineer on Traveloka's Customer Care team, you are a technical expert who designs the systems your area is built on and sets the technical direction others build against, with direct impact on the domain's results.

• Design and ship multi-service systems for Customer Care, owning the system-level consistency, latency, and cost tradeoffs, and lead deep architecture work that spans services and teams, untangling complex trade-offs across performance, cost, and correctness
• Decompose an ambiguous product problem into a service architecture, API contracts, and a plan others can execute
• Set the technical bar through rigorous, constructive review, and shape the APIs other teams build against cleanly
• Mentor junior and mid-level engineers through review and pairing, growing their judgment without managing them
• Act as senior on-call authority on your systems, killing whole classes of incidents through durable design, not patching
• Influence the engineering roadmap with technical proposals that shape what the wider team builds next
• Direct how the team uses AI tools in its workflow, judging where they speed delivery and where they introduce risk

Job Requirements

• You have at least 8 years of backend engineering — and your judgment on system design now comes from having built and operated systems, however you got there.
• You have designed a system that spans multiple services from scratch, and it has held up in production.
• You own the consistency, latency, and cost tradeoffs at the system level, not just within one service.
• You can take an ambiguous product problem and decompose it into a clean service architecture.
• You produce clear API contracts and a delivery plan others can execute.
• You have owned a system through real scale growth or a reliability turnaround.
• You can point to the architectural decisions that made it hold.
• You set the technical bar for an area through rigorous, constructive review, and engineers around you get better because of how you review and design.
• You have a degree in Computer Science or a related field, or equivalent depth from real-world engineering.
• You mentor junior to middle-level engineers deliberately — you grow their judgment, not just unblock their tickets.
• You partner with Product to map technical dependencies and shape APIs and integrations that other teams build against cleanly.
• You set how your team uses AI tools in its workflow.
• You can judge where they accelerate delivery and where they introduce risk worth guarding against.

We review every application. If your background is a strong fit, you will hear from us within 5 business days.

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.