Software Engineer

Logicalis GmbH; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology solutions provider is seeking an experienced candidate to provide technical support and troubleshoot Atlassian products. Ideal applicants should have over 5 years of relevant experience, strong analytical skills, and effective communication abilities. Join a dynamic team in Jakarta offering challenges and growth opportunities.

Qualifications

• Minimum of 5 years of relevant experience, ideally with some leadership experience.
• Willingness to pick up and learn new software and technologies.
• Strong analytical skills with excellent problem-solving abilities.

Responsibilities

• Deliver technical support through written and verbal communication.
• Perform triage and troubleshooting across multiple Atlassian products.
• Conduct thorough root cause analysis to identify underlying issues.

Skills

Technical Support

Analytical Skills

Effective Communication

Experience with Atlassian Products

Knowledge of CI/CD Processes

Tools

Jira

Confluence

Bitbucket

Job description

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno , a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions.

With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks.

With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.

The Role

• Provide Technical Support:Deliver technical support through written and verbal communication.
• Triage and Troubleshooting:Perform triage, root cause analysis, debugging, and troubleshooting across multiple Atlassian products.
• Incident Management:Handle and resolve incidents efficiently.
• Root Cause Analysis:Conduct thorough root cause analysis to identify underlying issues.
• Mentorship:Mentor junior team members and provide guidance on best practices.
• Facilitate Communication:Act as a liaison between customers and product principals to ensure clear and effective communication.

What We Are Looking For

• Eagerness to Learn:Willingness to pick up and learn new software and technologies.
• Effective Communication:Ability to interact and communicate effectively and openly with all levels of management, users, and vendors.
• Analytical Skills:Strong analytical skills with excellent problem-solving and troubleshooting abilities.
• Team and Independent Work :Ability to work independently and as part of a team, taking ownership of various parts of a project or initiative.
• Experience:Minimum of 5 years of relevant experience, ideally with some leadership experience.

Skills and Knowledge Required

• Atlassian Products:Proficiency with Atlassian products such as Jira, Confluence, Bitbucket, etc.
• CI/CD Processes:Knowledge of Continuous Integration and Continuous Deployment (CI/CD) processes and tools.

Interested Application kindly please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy. Click below to view the data protection notice.

https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions