Software Developer

NTT Ltd.; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

NTT DATA is seeking an Applications Managed Services Engineer (L2) to ensure ERP and Middleware platforms remain optimal. You will handle second-line support, investigate incidents, and resolve requests to keep client operations running smoothly.

You will work with automation teams, coach L1 staff, and help implement changes with proper documentation. This role offers growth through cross-team collaboration and disaster recovery activities.

Qualifications

• Hands-on experience managing ERP platforms and middleware.
• Moderate experience in managed services.
• Strong problem solving and troubleshooting skills.
• Excellent communication across cultures.

Responsibilities

• Provide second-line support for incidents and requests.
• Log incidents and update tickets and changes with proper documentation.
• Collaborate with other teams and clients to extend support.
• Lead initial client escalations for operational issues.
• Contribute to trend analysis and continuous improvement.
• Support project work and disaster recovery activities.

Skills

ERP platforms

Middleware

Multi-tasking

Communication

Active listening

Education

Bachelor's degree in information technology/computing

Tools

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As an Applications Managed Services Engineer (L2) at NTT DATA, your primary mission is to ensure that our clients’ packaged application technologies, such as ErP and Middleware, are always in top shape. You will play a crucial role in proactively monitoring, investigating, and resolving application-based incidents, service requests, and alerts to keep operations running smoothly.

You will handle second-line support with a medium level of complexity, focusing on resolving client requests and issues without breaching any service level agreements (SLAs). From updating tickets with resolution tasks to promptly logging incidents, your role is all about keeping the application infrastructure and services optimized.

Teamwork is at the heart of what we do, so you will communicate with other teams and clients to extend your support where it is needed. You will also play an essential part in our change management process by executing changes carefully and ensuring that all changes are properly documented and approved.

Your day will be varied, from working with automation teams to optimize efforts and coaching Service desk and L1 teams to leading initial client escalations for operational issues. Additionally, you will identify problems before they impact client services and contribute to producing trend analysis reports for continuous improvement.

You will also have opportunities to support project work, execute approved maintenance activities, and assist in implementing and delivering disaster recovery functions. Every day will be a chance to learn and grow, and your contribution will make a real impact.

To thrive in this role, you need to have:

• Hands-on experience managing platforms, including ErP, Middleware, and other business-critical software.
• Moderate experience in managed services with knowledge of using ticketing tools like ServiceNow.
• Ability to handle multiple tasks, execute change management duties, and lead troubleshooting processes effectively.
• Ability to plan activities and adapt quickly to changing circumstances.
• Effective communication skills and the ability to work across different cultures and social groups.
• Active listening skills to understand clients’ needs and craft a positive client experience.
• Capacity to maintain a positive outlook, even in a pressurized environment, and put in extra effort when necessary.
• A bachelor’s degree in information technology/computing or equivalent work experience.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.